Sorry to say I have to echo some the other reviews. Maybe my expectations were set too high.

I think Minerva shows great promise but IMO it isn't ready for my production environment yet. It kinda feels like I've paid (all be it a reduced rate of $139) to be part of a beta and report issues so they can develop their product.

I've contacted support and I can't fault Joaquin, Dan and the team, they have been on the case all be it a little slow at times (I read here they were dealing with an outage) PLUS I did cause some problems of my own. I didn't realise it can only be used on 1 single domain so I needed to change the email address for the account (my bad, sorry guys!).

So I spent 5 hours trying to get this implemented:
• Setting up the SDK and branding
• Creating 5 guides
• Trying to get help button to show in just one part of my system to onboard new users (I realised the only way was to custom code a resolution for this in my product). There are no page options to display the main help button. It appears everywhere or nowhere.
• Trying to figure out how to get the guides to show in a list after you click the help button. I gave up and had to contact support, awaiting an answer.
• This is the big one for me... I found at the end of the guide, which was on my product implemented via the SDK, a very large "Sign up to Minerva" type screen with a link to sign up to their product. It is trying to send my users that I am trying to onboard to my software AWAY to theirs! I'd expect it on a free version, not a paid version. A small bit of branding for tier 1 (small "powered by" or similar) would be acceptable... but this is large and directing my users away. I am fairly sure that this is a big oversight on their part and so I refer back to my original statement of feeling like I've paid to test a beta version so they can develop their product.

So in short, I lost 5 hours implementing something that turns out I cannot even use.

I will always work with the team before leaving a review. As a product owner myself I know how tough it can be to try and figure out all use cases and bugs in order to have a polished product to launch with. If you keep polishing, you'll never launch so it has to launch at some point., I get it. In the case of Minerva it may have just been a little premature.

Support got back to me and said that my big issue with the "Sign up to Minerva" screen sending people away from my product WILL be addressed and it will be removed which is good news!!

Once that is removed it is suitable for my use case of onboarding. I will start to use it more and hopefully they add more needed features. It can be a 5 taco product for sure, there are just a load more kinks to work out. Keep at it guys.

I will be keeping Minerva and look forward to more improvements.