Q: I wonder if this could work as a kind-of SMS-based Help Desk?
Sam_MobileTextAlerts
May 14, 2024A: Hi there!
Yes, you could use this to handle SMS support requests, like a Help Desk. We have a conversation assignment feature, so when your recipients reply to your message, you can assign their conversation to particular users to help you better track things.
Verified purchaser
To clarify, when someone texts in to your account's phone number (or replies to one of your texts), it creates a "conversation" in a 2-way Inbox from which you can reply back.
So that all will help you handle SMS support requests. You can also set up automated flows to trigger specific responses if people text in particular words, so you could use that to give quick answers if your customer base has questions that come up regularly.
Feel free to reach out with any other questions about that!