I've sent a message and replied to that message and when Zapier connects to MTA, it says "We couldn't find a message...."

My API key and Zapier is working b/c I can get new contacts into MTA via Zapier when MTA is the action and that works fine.

I reached out to support about this and she said she didn't understand Zapier and that I should contact them and then disconnected our chat and now I don't have a chat support option inside my account anymore on my computer, but the chat widget is still there when I log into a different computer so I think she blocked my IP address from being able to get future support.