Q: What about Support documentation?
Since I first joined this deal with 35 apps on my account, I have found that the documentation is minimal and outdated. It does not match the actual requests on both Google and Apple stores, creating much frustration. For example, I need to update my APK and republish my app in both stores, but I can not find any clear instructions on how to do it.
Is this going to be sorted?
Also, I found that the support email takes a while to get back to you, and when they do, it is not clear what they say. The app's update emails are replaced with constant offers, etc.
Can we opt out?
Unless these are sorted, this company's success is at risk, and agencies can not really use this for their clients. It is very sad how this situation currently is, but I hope you will overcome these issues. Until then, I must say it is not worth the investment.
Arif_Shopiroller_Mobiroller
May 17, 2025A: Hello,
Thank you very much for your feedback to help us improve.
The publishing guides that I shared below and also in the checklist in the Mobiroller panel have been updated. Are these guides different from the current publishing flows?
If so, can you send us the differences you see? We can update this.
Google Play Publishing: https://support.mobiroller.com/en/section/google-play-store-publishing/
Apple App Store Publishing: https://support.mobiroller.com/en/section/apple-app-store-publishing-ios/
Thanks 🌸
104653440173559319244There might be some differences to the google privacy policies. Could you please upload an app to the play store/iOS and share a loom video tutorial of that to the support section. It will be really helpful. Cheers
DVbizPLUSThank you for your reply. But wanted to know if you have a step-by-step instruction on how to update an existing app? That is what I'm looking for. Please let me know.
DVbizPLUSI mean republish an app to both stores, uploading the APK, etc.
Hello,
You can follow the steps in the documents below to update your existing app on Google and Apple Store;
Google Play Store - App Update: https://support.mobiroller.com/en/knowledgebase/how-to-update-an-app-on-google-play-store/
Apple App Store - App Update: https://support.mobiroller.com/en/knowledgebase/how-can-i-update-my-app-on-apple/
If I misunderstood the question, please let me know. I will also prepare a video about the publishing process. We can announce it via email.
Thank you 🌸