In testing/reviewing the product, it is not clear what is going on in this scenario:\u000a\u002D\u002D setting up a personalize Landing Page\u000a\u002D\u002D Landing page has 2+ links on the page \u000a\u002D\u002D start campaign\u000a\u002D\u002D receive SMS message \u0026 click on the link to open personalized landing page\u000a\u002D\u002D on the Mobiz personalized landing page: select a hyperlink I defined. That opens my defined hyperlink as expected in browser. However, if I go back to the Mobiz personalized landing page, my defined hyperlinks are \u0027dead\u0027. If I want the links to work, I must manually refresh the browser to have the personalized landing page recognize any of my hyperlinks.\u000a\u000aAdditional Testing Notes: \u000a\u002D\u002D testing with iOS 15 using Safari\u000a\u002D\u002D clear cache/etc\u000a\u002D\u002D regardless of attempts, as a user, I must force a browser refresh in order for my defined hyperlinks to work (something I would expect my clients to know.)\u000a\u002D\u002D looked through the knowledge base, but I could not find any additional information\u000a\u000aIs this the intended behavior?

Question

In testing/reviewing the product, it is not clear what is going on in this scenario:\u000a\u002D\u002D  setting up a personalize Landing Page\u000a\u002D\u002D  Landing page has 2+ links on the page  \u000a\u002D\u002D  start campaign\u000a\u002D\u002D  receive SMS message \u0026 click on the link to open personalized landing page\u000a\u002D\u002D  on the Mobiz personalized landing page: select a hyperlink I defined. That opens my defined hyperlink as expected in browser. However, if I go back to the Mobiz personalized landing page, my defined hyperlinks are \u0027dead\u0027. If I want the links to work, I must manually refresh the browser to have the personalized landing page recognize any of my hyperlinks.\u000a\u000aAdditional Testing Notes: \u000a\u002D\u002D  testing with iOS 15 using Safari\u000a\u002D\u002D  clear cache/etc\u000a\u002D\u002D  regardless of attempts, as a user, I must force a browser refresh in order for my defined hyperlinks to work (something I would expect my clients to know.)\u000a\u002D\u002D  looked through the knowledge base, but I could not find any additional information\u000a\u000aIs this the intended behavior?

Ashleigh_Mobiz · Answer

Hi darenobrien\u000aApologies for the delay in getting back to you. \u000aThanks for your detailed explanation \u002D really helps us understand what\u0027s going wrong. \u000aThis is not in fact the intended behaviour, we have been investigating internally to see what is causing this issue. We\u0027ll hopefully have a fix in by Monday, but will let you know as soon as we\u0027re fixed the issue. \u000aThanks for your patience\u000aAshleigh

Mobiz

Share Mobiz

Related questions