Q: I think you need to white label this if it's to be really client friendly.

The cookie message comes up in Italian. And the Mokapen chat in bottom right should be optional and not display to all users. The public ticket pages should absolutely lose all mokapen branding and feel like a company's own portal. I think if you white labelled the ticketing then people would jump on it just for that and everything else becomes a huge value add. But for as long as my company is displaying another businesses brand at points of engagement - it becomes a no thank you from me.

just_another_yserAug 18, 2022
Founder Team
Fulvio_Mokapen

Fulvio_Mokapen

May 15, 2024

A: Yes you are right too and for that I added them to our roadmap :). But to build a CRM you need time and resources and we are doing all the best we can with those we have so we need to prioritize starting from doing solid what is asked by most and then move to more professional ones. Currently we are liked agains the others as we have simple and modern UX, simple pages, modular areas (you can hide what not needed) and competitive prices by organization and not by user. HubSpot has the power, we have agility which is better for small businesses :)

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Posted: Aug 18, 2022

Hi, thanks for your analysis.
Mokapen, as other CRMs are built first of all to help teams with common, clear and useful features. The white label + customer portal + custom everything are features which are a plus, but not core for a cloud CRM where users look for a ready-to-use solution.

I have good news for you by the way: we have in plan to make also customer portal and allow users to white label the Mokapen organization they create. But to be honest, this is important, not urgent as teams need something ready, not something to be resold to others.

Step by step we are growing in features by priority and what you are looking for will arrive. Soon. thanks :)

Posted: Aug 18, 2022

I think you are right... you can build a crm like other crm's if you want. But why would anyone choose you over more established crms? The features that I mentioned and you have suggested as important but not urgent are in fact the type of features that will make you competitive in the crm marketplace (in my opinion).

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