A: 🙌 Thanks for asking about the additional Brand Kits — I understand how useful they'd be for you right now. They're still on our roadmap, but we've had to focus on a few higher‑priority development work first. We don't have a set timeline yet, but they're definitely planned once those priorities are further along.
Q: Have you guys checked out? When are the expanded features coming?
You've acknowledged that there are issues in need of fixing, but you've gone completely silent.
1) Are you adding more brand kits like you mentioned in the comments? 2) Will you allow us to add brands to more than just posters? 3) Have you checked out?
A: I sincerely apologize for the delayed response. Could you please clarify which specific issues you're referring to, or send details to our support email (support@molypix.ai)?
1) Yes, adding more brand kits is on our roadmap. 2) Currently, Brand Kits are only available for posters. Other design types don't support Brand Kit features in the near term. Which other design types would you prefer to...
Hello, I see there is a delete the created prompt for the image, but I do not see a delete totally off the servers button. When I go in history i see all of my graphics, some graphics I am creating are for private businesses, are these graphics being seen in a search by others?
A: Thank you for your feedback. The images you upload and generate are completely private - they cannot be viewed or discovered by other users through any search function. Your graphics remain visible only to you.
A: We sincerely apologize for the delayed responses. We understand your concern and frustration. Our team is currently working through the backlog of questions and will be addressing them shortly. We value your patience during this time.
❤️ & 💪 Our team is actively working to address all pending inquiries. If you haven't received responses on Discord or email, please feel free to reach out again through those channels. We appreciate your patience during this time.
I reached out and finally got a hold of them. The response was basically to say, paraphrasing here: "Our partnership with AppSumo has ended, so we've turned our support attention to our non AppSumo customers." What a terrible business model. Complete and utter garbage.
I sincerely apologize for the delayed response and understand your disappointment. I want to clarify that we never stated "Our partnership with AppSumo has ended, so we've turned our support attention to our non AppSumo customers." And the statement about prioritizing non-AppSumo customers was never communicated by our team. We value all customers equally regardless of how they joined us.
I still have the email, and would be happy to forward it to your support team if that would be helpful.
Q: repurchase?
so I bought this a while back, and cancelled because I didn't think it was gonna work out. but after exploring other options, I may have been too hasty. I know this probably costed you money and was a jerk move, but i'm interested in giving it another chance, and if I do i promise i won't cancel it. am I allowed to do this? if not i'll take my lumps but i think you guys have a winning product and want to make sure I have the access I need going forward, lemme know, thanks!
A: I apologize for the delayed response. Thank you for your kind words about our product. Regarding lifetime memberships, sales and refunds are handled by AppSumo. I appreciate other users who've already provided information about repurchasing.
Please don't worry - we respect all Sumo-lings' decisions whether to purchase, keep, or refund. AppSumo offers a 60-day money-back guarantee, and our...
ah looks like I can't, well that's on me! if yall give it a shot, give it a real chance because there aren't too many tools out there that do it this well!
Q: What is the hold up on the additional Brand Kits?
You mentioned additional brand kits for the higher tiers. I could really use it. What is the hold up?
Catherine_MolyPix.AI
Sep 11, 2025A: 🙌 Thanks for asking about the additional Brand Kits — I understand how useful they'd be for you right now. They're still on our roadmap, but we've had to focus on a few higher‑priority development work first. We don't have a set timeline yet, but they're definitely planned once those priorities are further along.
Share MolyPix.AI
Q: Have you guys checked out? When are the expanded features coming?
You've acknowledged that there are issues in need of fixing, but you've gone completely silent.
1) Are you adding more brand kits like you mentioned in the comments?
2) Will you allow us to add brands to more than just posters?
3) Have you checked out?
Catherine_MolyPix.AI
Aug 19, 2025A: I sincerely apologize for the delayed response. Could you please clarify which specific issues you're referring to, or send details to our support email (support@molypix.ai)?
1) Yes, adding more brand kits is on our roadmap.
2) Currently, Brand Kits are only available for posters. Other design types don't support Brand Kit features in the near term. Which other design types would you prefer to...
Share MolyPix.AI
Q: Delete Graphics
Hello, I see there is a delete the created prompt for the image, but I do not see a delete totally off the servers button. When I go in history i see all of my graphics, some graphics I am creating are for private businesses, are these graphics being seen in a search by others?
Support_MolyPix.AI
Aug 19, 2025A: Thank you for your feedback. The images you upload and generate are completely private - they cannot be viewed or discovered by other users through any search function. Your graphics remain visible only to you.
Share MolyPix.AI
Q: No answers to our questions since 15 July. More than 2 weeks. Should we keep trusting MolyPix.ai? I wonder.
Catherine_MolyPix.AI
Aug 19, 2025A: We sincerely apologize for the delayed responses. We understand your concern and frustration. Our team is currently working through the backlog of questions and will be addressing them shortly. We value your patience during this time.
Share MolyPix.AI
no responses on Discord or via email either. Very strange. I wonder if something happened to the team.
❤️ & 💪 Our team is actively working to address all pending inquiries. If you haven't received responses on Discord or email, please feel free to reach out again through those channels. We appreciate your patience during this time.
Verified purchaser
I reached out and finally got a hold of them. The response was basically to say, paraphrasing here: "Our partnership with AppSumo has ended, so we've turned our support attention to our non AppSumo customers." What a terrible business model. Complete and utter garbage.
Change your reviews.
I sincerely apologize for the delayed response and understand your disappointment. I want to clarify that we never stated "Our partnership with AppSumo has ended, so we've turned our support attention to our non AppSumo customers." And the statement about prioritizing non-AppSumo customers was never communicated by our team. We value all customers equally regardless of how they joined us.
Verified purchaser
No. I’m good. I’ll keep my review. But thank you for the suggestion! We can see how well it is managed going forward.
Verified purchaser
I still have the email, and would be happy to forward it to your support team if that would be helpful.
Q: repurchase?
so I bought this a while back, and cancelled because I didn't think it was gonna work out. but after exploring other options, I may have been too hasty. I know this probably costed you money and was a jerk move, but i'm interested in giving it another chance, and if I do i promise i won't cancel it. am I allowed to do this? if not i'll take my lumps but i think you guys have a winning product and want to make sure I have the access I need going forward, lemme know, thanks!
Catherine_MolyPix.AI
Aug 19, 2025A: I apologize for the delayed response. Thank you for your kind words about our product. Regarding lifetime memberships, sales and refunds are handled by AppSumo. I appreciate other users who've already provided information about repurchasing.
Please don't worry - we respect all Sumo-lings' decisions whether to purchase, keep, or refund. AppSumo offers a 60-day money-back guarantee, and our...
Share MolyPix.AI
Verified purchaser
ah looks like I can't, well that's on me! if yall give it a shot, give it a real chance because there aren't too many tools out there that do it this well!
You usually have to wait 24 hours after you refund to repurchase a product so try again and you’ll prolly be good.
Message Appsumo Support, they can let you repurchase as well.
Thanks for helping with this question! 💕