Hi,

Thank you for sharing your experience with us. We're sorry to hear about the delay in responding to your issue, and we apologize for any frustration this may have caused. Providing timely support is a priority for us, and we’re working on enhancing our response times to prevent situations like this.

If there's anything we can still assist you with, please feel free to reach out again, and we'll do our best to resolve it promptly.

Thank you for giving MonSpark a try and for your valuable feedback.