Zero support, emails are ignored, notification delay, pricy
* Zero support. It is impossible to get any of your emails answered.
* There is even no support page to contact or submit a support request. Only a very tight contact form limits the number of characters on the frontend website.
* No in-app support in the backend.
* There is a massive delay of the emails received when an issue happens to your website. For example, I receive the website down alert from the free Jetpack instantly, then after 5 to 15 minutes I get the alert from NonSpark.
*The service name is “NonSpark” but I couldn’t see anything “Spark”!
* The email templates you receive in the event of whatever the incident is are messy and ugly. They don’t really deliver the job of communicating an issue in a minimal way.
* The prices are extremely expensive compared to the services provided, and another LTD deal in AppSumo does a much better job.
* There is a significant lag when updating the status page. You need to keep trying and refreshing the page.
* Considering the price, there are no basic features of subscribers like most of the services that do the job and even better.
Burak_MonSpark
Dec 9, 2024Hi,
Thank you for your feedback. We’re sorry to hear about your experience and would like to clarify a few points to address your concerns:
Support Accessibility:
We provide multiple support options, including in-app support accessible through the left navigation bar and via our support portal at support.monspark.com. Additionally, you can email us at support@monspark.com, and we respond to all inquiries within 1-5 business days, depending on the ticket priority.
Email Notifications:
Our incident emails are designed to include all relevant information about the issue, along with direct links to the monitor and incident for easy access. However, we’re always looking to improve, and your feedback about the email templates has been noted for future updates.
Pricing:
We strive to offer a competitive and feature-rich product, and while pricing is subjective, we believe MonSpark provides excellent value.
Notification Delay:
Delays in notifications can occur depending on the monitor configuration (e.g., confirmation counts and retry intervals). If this is an ongoing issue, please contact us directly so we can help optimize your setup.
We value all feedback and are committed to improving our product and services. Please don’t hesitate to reach out to us directly if there’s anything else we can do to assist you.