We bought MyAlice a few days ago and have been working on integrating it into our WooCommerce store.

First up, I LOVE the high-quality support the team is able to give us. We had a recall with the Team to answer our questions before we went ahead and purchased the product, and they were very helpful, enthusiastic and clear in explaining what we could do with the product and what the future looks like.

As people new to Automation and NLP I feel some user-friendly terms could be used to help explain what the terms used mean. Its not hard to get but can feel clunky in the beginning.

Some more use test examples in creating Automation sequences would be helpful. In fact it would be great if you create the Knowledge base ideal automation sequences for Instagram, Fb by industry. This would be helpful for those new to this concept and help us use the features better.

Another issue I would like to highlight is asking for support. There is currently no option to submit a simple email or ticket explaining my problem to the MyAlice team. The options are booking a call with their team or searching the Knowledge base. I don't always want to talk to support, so an option of sending an email which could be answered in 24 hours (or less) or raising a support ticket should be available.

WhatsApp Integration is currently available at a high price (sign on of 300 dollars followed by a monthly fee). The team has given us a roadmap and assured us that this will be rectified by april 2022. This should be highlighted in the AppSumo deal for transparency. As this is a feature we were REALLY looking forward to, I have deducted one taco.

However, overall this is an EXCELLENT picee of software and a FANTASTIC deal by App Sumo. If you are running a retail business with presence across social media, this is a MUST have piece of software that gives you website chat integration, integration acoss social media, a unified customer service inox and the ability to build automation and chatbots across all channels.