Name: The best helpdesk software
Item: MyAlice
Rating: 5
Author: Popop

Group

Software

Customer experience

Sub category

Customer support

Product type

No codes, no stacking—just choose the plan that’s right for you

You must activate your license within 60 days of purchase

Ability to upgrade or downgrade between 5 license tiers

Only for new MyAlice users who do not have existing accounts

January 04, 2022

Founder & CEO

January 13, 2022

<h4 class=""><b>MyAlice helps you build the ultimate ecommerce helpdesk by managing orders and personalizing customer service conversations across channels, all from one platform.</b></h4>



<p><div class="story-inline-video"><iframe id="myalice-vid" width="560" height="315" src="https://www.youtube.com/embed/0-7fZUgtLU4?rel=0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe></div></p>

<p>The MyAlice dashboard makes it easy to <b>speak with customers across channels seamlessly</b>, showing you their entire communication history in one place.</p>   

<p><b>Create, update, and refund orders in real-time</b>, so you can offer quality customer service when your customers need it most.</p>

<p>You'll be able to<b> support new purchase transactions and provide personal customer service simultaneously</b>, without toggling between applications.</p> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="myalice-1"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/social_channels_and_messages.png?optimizer=gif"
          alt="MyAlice messages dashboard"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/social_channels_and_messages.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/social_channels_and_messages.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/social_channels_and_messages.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>

<h5 class="" style="text-align: center; "><i>With MyAlice, you can manage messages from all of your support channels on a single platform.</i></h5><p>MyAlice lets you<b> build a unique individual profile based on each customer’s purchase history</b>.</p> 

<p>You can&nbsp;<b>offer recommendations based on customers’ interests </b>and guide them through an individualized shopping experience.</p>

<p>The tool’s clean, easy-to-navigate dashboard lets you<b> integrate a live chat experience with social channels and ecommerce stores</b>.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="myalice-2"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/live_chat.png?optimizer=gif"
          alt="Live chat"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/live_chat.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/live_chat.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/live_chat.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>

<h5 class="" style="text-align: center; "><i>Create a personalized shopping experience for your customers with a live chat feature.</i></h5><p>MyAlice’s AI also allows you to<b>&nbsp;automate responses to requests for exchanges, returns, and order tracking</b>.</p>

<p>It’s simple to set up the conversational AI to <b>implement automated replies to repeat queries</b>, saving you tons of time and energy.</p> 

<p>You can even <b>use the automated response feature to be available 24/7</b>, so you’ll always be ready to turn a question into a transaction.</p> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="myalice-3"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/automate_ZCYOHf6.png?optimizer=gif"
          alt="Automated Response Dashboard"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/automate_ZCYOHf6.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/automate_ZCYOHf6.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/automate_ZCYOHf6.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>

<h5 class="" style="text-align: center; "><i>Save time by using AI to automate answers to frequently asked questions.</i></h5><p>Not only does MyAlice help you evaluate your agents' performance in real time, but you’ll also be able to <b>increase your sales with detailed conversion reports</b>.</p> 

<p>Thanks to MyAlice’s accurate data-gathering capabilities, you can gain valuable insight into your customers' experience with your site.</p>

<p>Use data to <b>build customer profiles, create tailored recommendations, and support your customers faster with context</b>.</p> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="myalice-4"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/conversations_and_order.png?optimizer=gif"
          alt="MyAlice conversation and purchase history dashboard"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/conversations_and_order.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/conversations_and_order.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/conversations_and_order.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>

<h5 class="" style="text-align: center; "><i>You can see customer order history, cart contents, and conversation threads all in one place.</i></h5><p>You can’t offer a flawless, tailored customer support experience and run a business all by yourself. (At least, not without totally breaking down in front of a customer who just wanted a refund.)</p>

<p>MyAlice is here to personalize your help desk, automate answers to common requests, and use data insights to drive sales.</p>

<p>Turn visitors into customers for life.</p> 

<p><b>Get lifetime access to MyAlice today!</b></p>

Ecommerce

Support

Streamline and personalize ecommerce customer service with the helpdesk that manages it all in one place

<h4 class=""><b>MyAlice helps you build the ultimate ecommerce helpdesk by managing orders and personalizing customer service conversations across channels, all from one platform.</b></h4>



<p><div class="story-inline-video"><iframe
  id="myalice-vid"
  width="560"
  height="315"
  src="https://www.youtube.com/embed/0-7fZUgtLU4?rel=0"
  srcdoc="<style>*{padding:0;margin:0;overflow:hidden}html,body{height:100%}img,span{position:absolute;width:100%;top:0;bottom:0;margin:auto}span{height:1.5em;text-align:center;font:48px/1.5 sans-serif;color:white;text-shadow:0 0 0.5em black}</style><a href=https://www.youtube.com/embed/0-7fZUgtLU4?rel=0&autoplay=1 onclick=&quot;window.parent.postMessage('embed_slug:myalice-vid','*')&quot;><img src=https://img.youtube.com/vi/0-7fZUgtLU4/hqdefault.jpg ><span>▶</span></a>"
  frameborder="0"
  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"
  allowfullscreen
  loadonscroll
></iframe></div></p>

<p>The MyAlice dashboard makes it easy to <b>speak with customers across channels seamlessly</b>, showing you their entire communication history in one place.</p>   

<p><b>Create, update, and refund orders in real-time</b>, so you can offer quality customer service when your customers need it most.</p>

<p>You'll be able to<b> support new purchase transactions and provide personal customer service simultaneously</b>, without toggling between applications.</p> 

<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/social_channels_and_messages.png?optimizer=gif"
          alt="MyAlice messages dashboard"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/social_channels_and_messages.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/social_channels_and_messages.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/social_channels_and_messages.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p>

<h5 class="" style="text-align: center; "><i>With MyAlice, you can manage messages from all of your support channels on a single platform.</i></h5><p>MyAlice lets you<b> build a unique individual profile based on each customer’s purchase history</b>.</p> 

<p>You can&nbsp;<b>offer recommendations based on customers’ interests </b>and guide them through an individualized shopping experience.</p>

<p>The tool’s clean, easy-to-navigate dashboard lets you<b> integrate a live chat experience with social channels and ecommerce stores</b>.</p>

<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/live_chat.png?optimizer=gif"
          alt="Live chat"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/live_chat.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/live_chat.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/live_chat.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p>

<h5 class="" style="text-align: center; "><i>Create a personalized shopping experience for your customers with a live chat feature.</i></h5><p>MyAlice’s AI also allows you to<b>&nbsp;automate responses to requests for exchanges, returns, and order tracking</b>.</p>

<p>It’s simple to set up the conversational AI to <b>implement automated replies to repeat queries</b>, saving you tons of time and energy.</p> 

<p>You can even <b>use the automated response feature to be available 24/7</b>, so you’ll always be ready to turn a question into a transaction.</p> 

<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/automate_ZCYOHf6.png?optimizer=gif"
          alt="Automated Response Dashboard"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/automate_ZCYOHf6.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/automate_ZCYOHf6.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/automate_ZCYOHf6.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p>

<h5 class="" style="text-align: center; "><i>Save time by using AI to automate answers to frequently asked questions.</i></h5><p>Not only does MyAlice help you evaluate your agents' performance in real time, but you’ll also be able to <b>increase your sales with detailed conversion reports</b>.</p> 

<p>Thanks to MyAlice’s accurate data-gathering capabilities, you can gain valuable insight into your customers' experience with your site.</p>

<p>Use data to <b>build customer profiles, create tailored recommendations, and support your customers faster with context</b>.</p> 

<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/conversations_and_order.png?optimizer=gif"
          alt="MyAlice conversation and purchase history dashboard"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/conversations_and_order.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/conversations_and_order.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/conversations_and_order.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p>

<h5 class="" style="text-align: center; "><i>You can see customer order history, cart contents, and conversation threads all in one place.</i></h5><p>You can’t offer a flawless, tailored customer support experience and run a business all by yourself. (At least, not without totally breaking down in front of a customer who just wanted a refund.)</p>

<p>MyAlice is here to personalize your help desk, automate answers to common requests, and use data insights to drive sales.</p>

<p>Turn visitors into customers for life.</p> 

<p><b>Get lifetime access to MyAlice today!</b></p>

MyAlice

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