A: Hi there! 😊

Sorry to hear you're experiencing this — that shouldn’t be happening! Our system is running smoothly for most users at the moment.

We recently upgraded both our server infrastructure and AI chat system, and everything has been stable since the update. The issue you’re encountering might be caused by a specific setting — for example, it's possible the knowledge base toggle is turned off.

Could you please provide a bit more detail about the error you're seeing? You're welcome to reach out to us directly:

📧 Email: support@mymemo.ai
💬 Or join our Discord community to get live help
🔧 Screenshots or error messages would also be super helpful for troubleshooting!

We’re also working on a brand-new AI agent that will understand you even better and proactively help you gather relevant information — stay tuned, it's going to be exciting! ✨

We’ll make sure to get this resolved for you as quickly as possible. Thanks for your patience and for using MyMemo! 🌟