Q: Servers long time responding and Security
Do you have servers in France ? Because the app takes so much time to respond here.
And what about security of our stored data?
Are the notes crypted before sending to the net? Can you tell us a little more about security measures about our Data?
Tony_MymemAI
May 20, 2025A: Hi! Thanks for your message
We’re using AWS servers, which are distributed globally — so in general, response times should be stable across regions, including France.
To help us investigate the issue more precisely, could you let us know where you’re experiencing the slowdown?
For example:
Is it during chatting with the AI, saving notes, or while waiting for summaries?
Are you using the web app, iOS, Android, or browser extension?
If you'd like, feel free to send more details to support@mymemo.ai, and we’ll take a closer look!
As for your data: yes, everything is securely encrypted, thanks to AWS’s built-in encryption and our own security measures. Your personal information is fully protected, and no one else can access your private content.
Thanks again for your feedback and trust!