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Member since: May 2024Deals bought: 207
2 stars
2 stars
Edited Aug 5, 2025

Didn't save my work. Lost a bunch of work I did.

I really liked the idea of creating notes, and then chatting with the database I'd be creating.
The problem is, there is a bug that deleted my work!

Here's what happened:
I started a My Memo page on my desktop, finished it on their mobile app, and then today I see the app bug out, and all my work disappears.
I panic and open my desktop to see only the progress I had made on it yesterday.
I switched back to mobile, and now I'm staring at a blank notes form.
Then the desktop also updates to a blank notes form, and I've effectively lost all my work.

Can't believe this. Refunding NOW.

Update:
Thank you for the response.

Currently I feel it is absolutely a deal breaker if I can’t trust the save function.
Although you are reassuring me it is saved in your database somewhere, this isn’t something I should have to hunt down support for.
Unfortunately I already deleted the app, refunded, and re-wrote my notes before I read your message.

I don’t want anyone else to experience the same issue and would warn against working on notes cross platform until it is fixed.
If you can confirm the bug is fixed, I will gladly remove this review.

You’re right, 1 taco isn’t fair so I will add extra notes and look at your app as a whole.
I added an extra taco since other features worked as intended.
Chrome extension worked well, except the ai summary wouldn’t work sometimes. Summary was good when it did work.
I liked the collections and the ability to organize my links. Saving websites was a breeze.

It would be a solid 4 tacos and I was intending on keeping it if I didn’t get burned by the notes feature.

Thanks

Founder Team
Tony_MymemAI

Tony_MymemAI

Edited Aug 5, 2025

Hi NicheFriend! 💙

We want to reassure you 100%: your work is most likely still safely stored. We've seen similar cases before, and it often turns out to be caused by logging into the wrong email account (like Google login vs. manual email login).

Could you please send us your account details at 📧 support@mymemo.ai? Our team will look into it right away and help you recover everything you've written.

Also, we totally respect your feedback — but if we may say gently, giving a 1-star review before fully figuring out what went wrong might not be completely fair to the team. We're a small, passionate group working hard to build something valuable, and we truly care about every user’s experience. 💪

We’re here for you, and we really want to turn this around for you. Thank you for giving MyMemo a try — we’re confident we can help you! 💫

Warmly,
The MyMemo Team

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