MySignature

Product details
Kitesz
KiteszPLUS

Verified purchaser

Deals bought: 133Member since: Apr 2019
3 stars
3 stars
Jul 24, 2024

Gmail tracking via extension is not working as expected.

1. In the sent folder of Gmail. (all sent items list)
Hovering over the 'My signature' icon, in particular sent email in the sent items list, it was seen that tracking takes a long time to update the status of the 'opened email'. It mostly shows 'sent without tracking' or 'not yet opened' (even when the tracking is on and the email has been opened by the receiver).
2. Clicking particular sent email individually:
An icon of 'My signature' that can be clicked does not appear, where the user can check the open/clicked time. (Reference: My signature Chrome extension sample screenshots)

Founder Team
Iren_MySignature

Iren_MySignature

Jul 24, 2024

Hi @cdapp,

We read from your feedback that you were having trouble with the product, so we’d like to help make it right.

Could you please contact our Support team at [email protected] so we can help you?

Thank you,

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