jamie779Q: Hi...
I've read that Google has banned all automated warm-up services for their email accounts. What is your workaround for this? I currently have 5 Google domains on Quickmail I want to move to Mystrika. Quickmail uses a 3rd party warmer called MailFlow to do their warm ups. Thanks.
Fresent
May 14, 2024A: Hi jamie779,
Thanks for your interest in Mystrika.
Automation has always been against t.o.s. of multiple providers, that's nothing new.
However, most Email Service Providers (including Google) has choosen not to enforce / pursue it, unless things go extreme with multiple abuse complaints.
We have literally thousands of G-Suite/G-Workplace and some free Gmail ids connected with Mystrika on behalf of multiple customers, and we are not seeing any such activity from Google's side.
In fact we are one of the only system working on pure IMAP / SMTP based, without having constant disconnect issue (unlike competition).
Only reason Mystrika automatically de-activates is an email address when it actually finds an issue with an associated email address.
Verified purchaser
Thanks for your quick reply. What is your name if you don't mind me asking?
I saw this article from Woodpecker (a competitor of yours and became concerned.)
Here's the Feb. 2023 article. Why is Warm-up No Longer Available for Google Users?
https://woodpecker.co/blog/warm-up-recovery-changes-google/
If you have been working with 1ks for Google Workspace accounts with no flags on your warmer you've relaxed my concern.
Do you offer priority support for your 2nd and 3rd tiers as you offer in your website pricing?
What exactly is priority support?
I always make sure before I purchase software that customer service is easy to connect with and responds quickly.
I see you don't have a chat. Is a chat something you intend to set up for customers?
Also, I tried to reach your phone number - +1 509 588 1972 and there was no answer, just a recording.
Are you actually located in Wyoming or based in another country?
I also tried reaching out with your contact form and still have not gotten a response.
Is someone monitoring your contact form requests?
Thanks for answering my questions.
Jamie
Verified purchaser
One more question.
Do you recommend email domains that are SMOT/IMAP instead of Google Workspace email domains?
Are these safer more dependable?
When is your pure IMAP / SMTP going to be ready?
Thanks.
Hi Jamie,
Mystrika of course works with G-Suite/G-Workplace as Google does allow SMTP/IMAP based authentication.
Here is our guide on that, https://help.mystrika.com/hc/mystrika-help-center/articles/1689685832-connecting-g_suite-gmail-id-on-mystrika
Hi jamie779,
Other tools shut down their Email Warmup because they were using Google's API directly for running Email Warmup.
Whereas Mystrika runs via IMAP/SMTP which is universal Email standard according to RFCs.
Please note, our usual response time to all tickets is between 24-48 hours.
However, due to deals season, there is a backlog, which our team is catching up.
Verified purchaser
Thanks for answering my questions.
Do you offer priority support for your 2nd and 3rd tiers as you offer in your website pricing?
What exactly is priority support?