tomas30Q: Support ? (very popular keyword here)
Hello guys
Are you planning in near future to have better support?
As we see this is the most popular keyword in reviews but not in good ways but otherwise platform seems worth to try (but as we know - without support it’s worthless..)
Also I see you answer here lately with 3-4 week delay.
Anyway, will be happy to know when you’ll have better support.
Thank you
Tom
Fresent
Nov 29, 2025A: Hi Tomas,
Thanks for choosing Mystrika for growing your business.
Although, we help whole heartedly and treat each customer with utmost respect, we are constrained by what we can and cannot do.
If you will notice, most of the folks talking about support issues have issues with their SPF, DKIM, DMARC records.
And Mystrika has correctly highlighted the same to them.
These records are configured by their email service provider, needs to be fixed by them, and Mystrika support is unable to help with that.
Mystrika support is ready to help with any issue related to Mystrika platform, and scope cannot be unfortunately extended to external systems.
Lastly, we have quite open community with over 8000+ users, where most of the generic questions have already been answered.
However, surprisingly, folks that face support issues have never leveraged it, not have created related post for the same.
After all, all cold email users are entrepreneur/ marketer, a open discussion is always welcome in community.
Hopefully, that answers your query.
To reiterate, we have multi level support today.
- AI chat based on Mystrika dashboard
- Knowledge base and Video guides
- Community based support
- Email based support with turn around time of 24-48 hours