jeff678Q: What is an alternative email contact - your email is currently blacklisted - wow.. /Main issue: Code-redemption
Hello Mystrika-Team,
my main issue is Code-redemption; as I have lots of email accounts I'd need help to be sure where and if I redeemed my Mystrika code I bought on Appsumo a while ago.
Thus I sent email to support with the AppsumoCode, my email(adresses) etc. Got an auto reply - but nobody from your team reached out to me within 7 days.
What's worse: I tried to send a reminder today to the support email. Result:
"Mail delivery failed: returning message to sender"
contact@mystrika.com:
SMTP error from remote server for RCPT TO command, host: mutant.cliffmail.com (5.2.67.102) reason: 554 5.7.1 Service unavailable; Client host [82.165.159.40] blocked using z
en.spamhaus.org; Listed by SBL, see https://check.spamhaus.org/sbl/qu
What now?
Thanks and best regards!
Fresent
Edited Jan 27, 2025A: Hi there,
Thanks for your interest in Mystrika.
Based on your message above, it's clear the SMTP server (which is on IONOS) with ESP GMX as seen via https://www.slimdomain.com/ip-lookup
is listed in a major blacklist/RBL provider: https://check.spamhaus.org/results/?query=82.165.159.40
It is a completely standard practice to block email delivery from SMTP servers attempting to send emails from major blacklisted IPs. We highly advise choosing a high-quality email service provider for real business email IDs.
Based on the above data, it is also good to assume your first email was never delivered to us as well if the IP was RBL listed.
Please use this contact form as a backup means of communication: https://fresent.com/contact/.
However, please note, it's good to assume any reply that you will send for to-and-fro communication with the above-mentioned SMTP server might get blocked again.
You can also reach us via our community group at https://www.facebook.com/groups/coldemailaccelerator.
Verified purchaser
Hello - I now sent 2 more emails. So far: No (!) response from you :( I really don't understand why. It's now two weeks. Two weeks without reply from you.
I also sent message here: https://fresent.com/contact I am _not_ sure if this message got through - as there was never a "success" message when I hit "send".
PS: SAD - I wrote in the email I want to buy another code - NOW it got more expensive.
Verified purchaser
Please answer my email(s) - so far I received no email.
Hi Jeff,
The contact us form does provide clear success message upon submission.
As you are not getting the same, that would probably mean the Google reCaptcha checks are failing for your submissions on our contact us form.
As much as we would like to help, we cannot without receiving required details.
Just curious, why have you not reached out to us over our community group, as we mentioned?
Verified purchaser
I share email-adresses and my AppSumo code with you in my support requests. Thus its not a support group-case of course!
Mainly send you emails. There were never helpful replies to my support emails:
Can you please confirm?! Proof:
30. JAN to: contact@fresent.com (no response)
27. JAN 2025 to: contact@mystrika.com (no response)
20. JAN 2025 to: contact@mystrika.com (no response)
Hi Jeff,
Like we mentioned before. All emails sent from your smtp server are getting rejected because your sending server is listed on spamhaus.
It does not matter which email id of ours you are sending email to, as long as your sending email server remains listed on major blacklist provider like spamhaus, those emails will never get delivered.
Please use an alternative email id of yours to send
Verified purchaser
NO! the contact@fresnet.com Email: I send form my gmail account. It definitely did not get rejected! you are not helping - now actively lying in your messages here. Please refund me!