Hi There,

We’re sorry to hear you’re encountering difficulties in using Mystrika at maximum capacity for your business growth.

Let me explain how email campaigns work in Mystrika, and why sometimes your campaign takes longer than expected. 👇

𝗧𝗵𝗲 𝗦𝗲𝘁𝘂𝗽:
• 100 prospects to email
• 3 sending emails - emailA, emailB, emailC
• Sequence: Email 1 → wait 3 days → Email 2 → wait 5 days → Email 3
• Campaign daily limit: 30 emails/day
• Each sending email address limit: 20 emails/day

𝗗𝗮𝘆-𝗯𝘆-𝗗𝗮𝘆 𝗕𝗿𝗲𝗮𝗸𝗱𝗼𝘄𝗻:

Day 1, 2, 3 → 30 new prospects get Email 1 each day. (90 prospects done, 10 remaining)

Day 4, 5, 6 → The first 90 prospects have waited their 3 days. Mystrika always by default prioritizes sending the NEXT email to prospects already mid-sequence (option available in campaign to override default behaviour). So 30 prospects per day get Email 2. The last 10 new prospects still wait.

Day 7 → The final 10 new prospects get Email 1. The remaining 20 daily slots sit EMPTY because no prospect has completed their 5-day wait for Email 3 yet. Those slots cannot be filled by anyone.

Day 8 → Nothing sent. Everyone is still in the 5-day waiting period.

Day 9, 10, 11 → 30 prospects per day finally get Email 3.

Day 12 → Last 10 prospects get Email 3. Campaign complete!

So what felt like it should finish in 6 days actually takes 12. The delays between emails + daily sending limits are the #1 reason campaigns run longer than expected. Your schedule settings (weekdays only, specific hours etc.) also affect this.

𝗪𝗵𝗮𝘁 𝗵𝗮𝗽𝗽𝗲𝗻𝘀 𝗶𝗳 𝗮 𝘀𝗲𝗻𝗱𝗶𝗻𝗴 𝗲𝗺𝗮𝗶𝗹 𝗴𝗲𝘁𝘀 𝗱𝗶𝘀𝗮𝗯𝗹𝗲𝗱?

Say emailA gets disabled on Day 4 due to an error. Every prospect assigned to emailA is now paused - extending your timeline further.

Mystrika intentionally keeps each prospect tied to their assigned sending email address throughout the entire campaign. This is by design - receiving emails from the same address looks natural and professional.

You have two options:
✅ Fix and re-enable emailA → Mystrika automatically resumes exactly where it stopped. No manual work needed.
✅ Remove emailA from the campaign → Mystrika reassigns those prospects to emailB or emailC and continues. (Be careful to only remove emailA and not accidentally unselect the other addresses!)

𝗧𝗵𝗲 "?" 𝗦𝘁𝗮𝘁𝘂𝘀 (𝗨𝗻𝗸𝗻𝗼𝘄𝗻):

If a campaign goes a full week without sending a single email - due to disabled email addresses or everyone being stuck in a delay gap - Mystrika will auto-pause the campaign and show a "?" status. This is just Mystrika alerting you: "Nothing has moved in 7 days, please check!" It's a safety net so campaigns don't stall silently without you noticing.

𝗪𝗮𝗻𝘁 𝘁𝗼 𝘀𝗲𝗲 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂𝗿 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻 𝗶𝘀 𝗱𝗼𝗶𝗻𝗴?

Go to Campaign Analytics → https://my.mystrika.com/analytics → click the ⋮ (three dots) on your campaign → select "Activity Stream". You'll get a detailed log of the last 1000 actions your campaign performed - so you can see exactly what's happening and why, step by step.

The two biggest reasons campaigns run slow: daily sending limits spreading emails over many days, and sequence delays creating idle gaps. Plan these carefully and you'll always know your real completion timeline. 🙂