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Member since: Feb 2012Deals bought: 129
1 stars
1 stars
Posted: Mar 31, 2023

Headache and a total lack of consideration

I rarely leave a comment.
When a product doesn't suit me, I just get my money back.
But in the case of Nectios, I must admit that I am more than disappointed both by the product, and by the total lack of consideration of the users/customers.

The application sounded promising in the description.

From my point of view, it's an anti-ergonomics application. And it gives an impression of archaism.
When you can't understand the logic of building your site and community, and it's not intuitive, that's a problem.

But the problem is not just the logic, because we have to accept another logic, if it allows us to build and offer something robust to our customers.

The problem is that due to the lack of documentation on how to use the application, I posted questions on the Nectios help forum. For days: SILENCE.
I then posted on appsumo to see if I had better luck: SILENCE.
I posted back to support again -- > the SILENCE.

Where are they?

How move forward with an app that I think is poorly constructed, if on top of that you have no one to answer you and help you.

For me, this SILENCE of the support is symptomatic of a great weakness. And to capitalize on a weakness, that does not seem to me good for the future.

I will ask for a refund.
While I had asked to understand how to do this at Nectios.

Founder Team
Sergio_Nectios

Sergio_Nectios

May 9, 2024

Hello Ludovic, I am very sorry to read your disappointment. We are having some issues when trying to answer all the questions from the different support channels, we are a little bit overpassed. But we will work harder to make the app more robust and intuitive. Hopefully to be able to change your opinion in the future. Thank you.

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