Neiro AI Questions

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Q: Neiro not working anymore

Are you going to shut down Neiro AI, it's been couple of weeks we can't create any video. And you said on discord that you are shutting down?

househitPLUSNov 16, 2024
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Q: Add Feature to Upload Voices

Please integrate the option for users to upload voices instead of using only the ones available in Neiro. Many AppSumo users have text-to-speech alternatives, including ElevenLabs, and it would provide a better unique selling proposition for future MRR users too. And when you do, come back to AppSumo and watch your sales boom!

HLMPLUSOct 11, 2024
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Egor_Neiro

Egor_Neiro

Oct 11, 2024

A: Thank you for your suggestion! By the way, you can already use your own audio instead of text for video generation, there's a button "upload your audio file" for it

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Q: I have an open support question that seems to be lost

Can you please check and reply to me. Barbara Decker. I'm concerned that something is lost in cyberspace.

barbara.decker39PLUSAug 29, 2024
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Q: I have subscribed to the 3rd tier plan.

I can see 120 coins show up at the top of the screen. I want to add a user to my account. How do I add the additional 2 seats to my account?

mikoyanPLUSAug 7, 2024
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Q: Hello Maria!

Would you consider adding more credits? And/or at least allow to carry-over the unused credits to the succeeding month?

Thank you!

MusolingJul 18, 2024
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Q: Do you still round up the time to minutes?

Not by the seconds used?

antonmarklundPLUSAug 2, 2024
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Q: Will you have an option in the future to have us to be able to AI ourselves for video?

jesse260PLUSJul 30, 2024
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Q: AI Ads like the newest feature of Captions.

ai or Creatify - where is this on your roadmap schedule?

mike.rosales.dpoPLUSJul 27, 2024
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Q: You say For custom avatars, please schedule a call with our manager to discuss the specifics of creating and ...

adding a custom avatar to your account. If you've already purchased a tier that includes custom avatars, the number of avatars will align with your purchase.

If you have any questions or need more details, feel free to contact us at contact@neiro.ai.

I sent an email and didn’t reply.

cvglePLUSJul 20, 2024
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Q: I just checked the roadmap for Niero AI and I'm surprised at the number of features currently in development.

I like the idea of the tool and want to give it a try, but the poor reviews are concerning.

Any update on when the next update will be available and what will be included?

HLMPLUSJul 13, 2024
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Founder Team
Maria_Neiro

Maria_Neiro

Jul 16, 2024

A: Thank you for writing to us! We haven't updated the roadmap in a couple of weeks, and we're really sorry about that. During this time, we've added custom audio, creative cartoon avatars, integrated with the Nufa app, and more! In the next two weeks, we'll release a heavily updated video editor based on user requests. Don't miss it!

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Q: Hello, They could consider incorporating advanced Face Swap technology.

This functionality would allow users to change the face of the avatars provided by you with the face of influencers created by AI, with the face of brand images, even with your own face, etc. radically transforming the possibilities of the platform.

Main benefits:
Unprecedented customization: Users could create unique avatars that perfectly reflect their desired brand or image.
Brand consistency: Companies could maintain a consistent visual presence in some of their avatars with the face that represents their brand.
Unlimited Creativity: Open up new possibilities for storytelling, marketing and entertainment.
Competitive advantage: Neiro AI would position itself at the forefront of avatar technology, significantly differentiating itself from the competition.

Possible use cases:

Personalized marketing campaigns
Immersive virtual reality experiences
Innovative production of digital content
Interactive educational applications
Personalized customer services

The integration of Face Swap would not only broaden the appeal of Neiro AI to existing customers, but would also attract new market segments, from marketing companies to digital content producers who require this tool.
I am convinced that this feature could be a game-changer in the digital avatar industry.

MSV007Jul 12, 2024
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Maria_Neiro

Maria_Neiro

Jul 16, 2024

A: Wow! That sounds really cool! We'll try to release something like that. Thanks for writing to us!

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Q: I want to purchase it.

But I have a question. If I purchase Tier 1, then how many "Text to Voice" can I create?
That means I want to create text to voice without video.

umarfaruk94561Jul 8, 2024
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Founder Team
Maria_Neiro

Maria_Neiro

Jul 9, 2024

A: Hi! The system remains unchanged—you can create audio based on the number of coins you have.

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Q: I know there is 1 custom avatar on tier 3 and 2 custom avatars on tier 4.

I know they can be used forever without subscribing to any plan.

I mean, I decided to add custom avatars after appsumo launched. (For example, on tier 4., I decided to add a new custom avatar on top of the 2 custom avatars, that is, my account has a total of 3 custom avatars) According to what you said before, we need a subscription plan to use this one New custom avatar, are there any changes now?

Your Answer
Each license has a certain number of download minutes. Only a few minutes are not included in the license you need to purchase. If you determine there is an error, please send a message via email at contact@neiro.ai and I will resolve any issues

my answer
Sorry, I asked about custom avatars, but it seems you answered incorrectly.

Can you give me the correct answer?

cvglePLUSJul 4, 2024
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Founder Team
Maria_Neiro

Maria_Neiro

Jul 9, 2024

A: Hello!

For custom avatars, please schedule a call with our manager to discuss the specifics of creating and adding a custom avatar to your account. If you've already purchased a tier that includes custom avatars, the number of avatars will align with your purchase.

If you have any questions or need more details, feel free to contact us at contact@neiro.ai.

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Q: Hi with Tier 1, it says that it allows: 15 AI video minutes per month (coins) I wanted to know whether this is 15 minutes video only?

stey200Jul 5, 2024
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Founder Team
Maria_Neiro

Maria_Neiro

Jul 9, 2024

A: Hi there! You can generate up to 15 minutes of video, whether it's a single 15-minute video or several shorter ones.

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Q: I find it challenging to use the Neiro app if I want to use the avatars through Canva.

It's limited when it comes to using the avatars and I had to leave Canva if I use them. Do you have a video guide on how to use these avatars via Canva?

VideoCreatorPLUSJul 9, 2024
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Founder Team
Maria_Neiro

Maria_Neiro

Jul 9, 2024

A: Hi there! Check out our step-by-step tutorial on how to use Studio Neiro AI Avatars on Canva. Watch it here: https://www.youtube.com/watch?v=L1jAzMWz-cQ

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Q: I know that tier 3 has 1 custom avatar and tier 4 has 2 custom avatars.

I know that they can be used permanently without subscribing to any plan.
What I mean is that we decided to add a custom avatar after the sale of appsumo. According to you, we need to subscribe to the plan to use this custom avatar. It cannot be used without our lifetime deal. Has this changed now?

cvglePLUSJul 3, 2024
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Founder Team
Maria_Neiro

Maria_Neiro

Jul 4, 2024

A: Each license has a certain number of minutes for downloading. Only minutes not included in the license you need to buy. If you are sure that there is some error, then send message via email contact@neiro.ai and I will solve any problem

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Q: How can I request a refund or my money back?

fercano40Jul 4, 2024
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Founder Team
Maria_Neiro

Maria_Neiro

Jul 4, 2024

A: We are sorry that this happened. Please contact Appsumo support

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Q: You said Yes, of course, we can improve this.

Does it mean that if we purchase any tier of AppSumo and then add custom avatar(s) after you stop selling on AppSumo, can we pay once and then use the custom avatar(s) normally without regular subscription? Thank you very much.
Or am I misunderstanding that if we add custom avatar(s) after you stop selling on AppSumo, we still need to subscribe to your plan regularly to use it?

cvglePLUSJul 2, 2024
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Founder Team
Maria_Neiro

Maria_Neiro

Jul 3, 2024

A: Your plan purchased through AppSumo will be valid forever. You only need to pay extra for the downloaded video minutes that exceed the plan.

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Q: Hello.

I just bought a Tier 2, how do I upgrade to Tier 3?
Thank you.

ahmar.wazirPLUSJul 2, 2024
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Founder Team
Maria_Neiro

Maria_Neiro

Jul 3, 2024

A: Hello! You need to contact AppSumo support.

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Q: How many custom voice clone can get for Tier4?

naturepharma.mePLUSJun 29, 2024
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Founder Team
Maria_Neiro

Maria_Neiro

Jul 1, 2024

A: The voice comes bundled with the avatar. The number of avatars matches the number of custom voices. License Tier 4 includes 2 custom avatars, which means 2 custom voices.

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