Nero AI Image Upscaler Questions

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Q: Could you clarify this point better?

What is the difference between "Unlimited image upscaling" and
"150 monthly credits"? What I would like to know is how many images can I upscale with this deal. And how do you count the credit consumption? How many credits does one image cost to upscale and denoise for example?

By the way, I am impressed with the app when I tried it.

OladipoPLUSJun 20, 2025
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Founder Team
Lens_Nero

Lens_Nero

Edited Jun 24, 2025

A: Thanks for your question and your kind words!

Here’s the difference:

“Unlimited image upscaling” applies to the desktop app.

“150 monthly credits” are for the web version at https://ai.nero.com/pricing

On the web:

1 credit = 1 image upscale

2 credits = 1 image upscale + denoise

Hope that clears it up! Let me know if you have more questions 😊

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Q: A few questions before purchasing

Hello. A few questions before purchasing:
1. How does your credit system work?
2. What can I do with 150 credits in the program on PC and on your website?
3. You release a new version of Upscaler annually with added new models. Does this mean I will need to purchase a new package to access them, because the update for LTD is only available for the Nero AI Image Upscaler 2025 version?

AlexEdustylePLUSJun 12, 2025
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Founder Team
Lens_Nero

Lens_Nero

Jun 13, 2025

A: Thanks so much for your interest! Happy to clarify your questions 😊

1. How the credit system works
Credits are mainly used for processing images through our online AI models, which run on high-performance servers — so each task consumes credits based on resolution and enhancement level.

2. What you can do with 150 credits
With 150 monthly credits, you can typically upscale around 50–150 images per month, depending on the settings. Credits work on both the PC version and online tool, and they renew automatically every month.
We’re also including 1 full year of credits (150/month) as a free bonus — and if you check our pricing page, the credit value alone already exceeds the AppSumo deal price, making this a really great offer!

3. About future versions
Your LTD includes all updates within the 2025 version, which we’ll continue improving and maintaining. If a major new version is launched in 2026 with advanced models or engine upgrades, it may be a separate paid upgrade — but your current version will remain fully functional and supported.

Hope this clears things up! Feel free to reach out with any other questions 🙌

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Q: Clarification On Future Updates

In the Appsumo sales page, it says that this LTD gets... "All future Monthly Pro Pass Plan updates." But your website only references a Standard Plan and Business Plan. Please clarify.

Also, in an answer provided to a previous question, you said... "With the 2025 version of Nero AI Image Upscaler, you’ll receive free updates within this version." So does that mean that we would not receive updates once the 2026 version rolls out? Or perhaps when significant updates between now and 2026 which might lead to a new product/tier naming convention?

I really would like some clarity on all this.

Btw, I have tested your image processing via the test app on your web site, and have to say that the quality is very good with the samples I ran.

DougLietzPLUSJun 12, 2025
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Founder Team
Lens_Nero

Lens_Nero

Jun 13, 2025

A: Thank you so much for your thoughtful question — and we're truly glad to hear you were impressed with the test results! 😊

Regarding the plan types
The “Business Plan” mainly covers high-volume API usage. The AppSumo deal is based on our Standard Plan with 150 monthly credits — this is an exclusive offer for AppSumo, and we can confidently say it's the best value available across all our channels.

Regarding future updates
Yes, the lifetime deal includes all updates within the 2025 version, and we’ll continue maintaining and improving it over time.
If we introduce a major 2026 version with lots of new features, it may come as a separate paid upgrade — but your current version will remain fully functional and well-supported.

Hope this helps clarify things! We truly appreciate your support and are here if you have any other questions 🙌

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Q: Online version of Nero AI Image upscaler

Would Mac users be able to use the online version with credits renewing every month, since there is no functional Mac system at this point?

AhayahAssemblyChurchPLUSJun 11, 2025
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Founder Team
Lens_Nero

Lens_Nero

Jun 13, 2025

A: Yes, definitely! 😊
Mac users can fully enjoy the online version of Nero AI Image Upscaler — your monthly credits work across all devices, with no limitations. You can access the full feature set right from your browser, anytime, anywhere. We’re excited for you to try it out!

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Q: Mac version?

Hi, I'm interested in this product but looking at your website, it looks like there is only a PC windows version available.
Is this product available on Mac?
If not are you planning to release a Mac version soon?

paulg4PLUSJun 10, 2025
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Founder Team
Lens_Nero

Lens_Nero

Jun 11, 2025

A: Hi! Thank you for your interest 🙏 Yes, we do have a Mac version, but it's still under testing and may not be fully stable yet. To make up for this, we’re offering 150 bonus credits that you can use with our online version — accessible from any device. Hope this helps, and feel free to reach out if you have more questions!

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