Q: Issue: Purchased codes not reflected in account
I purchased 3 codes for NeuronWriter via AppSumo redeemed them successfully at that time. The system displayed that the codes were redeemed, and they are now marked as used, so I believed my plan was properly upgraded.
However, after checking recently, it seems the upgraded plan is not applied to my account. Has anyone experienced a similar issue? How should I proceed?
A: hello, Just contact with support. Sure we will find your account as soon as we know AppSumo codes, as most of users use multiple emails and redeem codes on different email. Have a great day ;)
Q: Issue: Purchased codes not reflected in account
I purchased 3 codes for NeuronWriter via AppSumo redeemed them successfully at that time. The system displayed that the codes were redeemed, and they are now marked as used, so I believed my plan was properly upgraded.
However, after checking recently, it seems the upgraded plan is not applied to my account.
Has anyone experienced a similar issue? How should I proceed?
Pawel_NeuronWriter
Sep 22, 2025A: hello,
Just contact with support. Sure we will find your account as soon as we know AppSumo codes, as most of users use multiple emails and redeem codes on different email.
Have a great day ;)
Share NEURONwriter
Q: Can we upgrade even though it is sold out?
Pawel_NeuronWriter
Sep 18, 2025A: Hello,
Not. It's possible only when the lifetime offer is active.
Hope this helps ;)
Share NEURONwriter
Q: Any news on coming back to APPSUMO?
Any news on coming back to APPSUMO?
Share NEURONwriter
Q: Multiple Emails on License Transfer - No Response Yet
Hi, I have sent multiple emails on hello@ regarding license transfer but so far has recieved no response. Its been over a week now.
Pawel_NeuronWriter
Jun 23, 2025A: Hello
Please catch me at pawel@...writer.com, as I didn't find any non-replied license transfer (email change) tickets.
Have fun ;)
Share NEURONwriter
Q: Is 5 codes diamond rank?
What am I missing by not having 7 codes?
Pawel_NeuronWriter
Jun 23, 2025A: Hello,
There is only a difference in the number of resources (like AI credits, analyses, etc). Features are the same.
Have a great day ;)
Share NEURONwriter