markzukeQ: Hi, I hope this message finds you well.
I am writing to you as a valued customer who already purchased a lifetime subscription of yours through the AppSumo website. First of all, I want to express my appreciation for the features and services that have been provided thus far.
As a loyal customer, I understand that businesses evolve and priorities may shift over time. However, I have noticed instances where app developers or founders have ceased delivering promised features or services to lifetime subscribers after a certain period. This has led to confusion and disappointment among users who had invested in the lifetime subscription based on the initial promises made.
To alleviate any concerns and foster a strong, lasting relationship between you and your lifetime subscribers, I kindly request your assurance that you will honor the commitment you made when offering the lifetime subscription. Specifically, I would like confirmation that the features and services promised to lifetime customers will continue to be provided in the future.
I believe in the importance of transparency and trust, and I want to ensure that my investment in your app's lifetime subscription remains worthwhile. By receiving your reassurance, I can continue to support your product with confidence and recommend it to others in my network.
I value the hard work and dedication you have put into developing and maintaining your app. Your commitment to delivering on your promises will not only benefit your customers but also contribute to building a strong reputation for your brand in the long run.
Thank you for taking the time to read this email. I genuinely appreciate your attention to this matter. If you have any questions or require any further information from my end, please don't hesitate to reach out. I look forward to hearing from you soon.
Sincerely,
Mark
Pawel_NeuronWriter
May 15, 2024A: Hello Mark,
On our side we are delivering support and updates to LTD community this same way how they are delivered to other subscribers. Keeping product up to date is our priority and we have long-term goals for it.
Hope this helps. Have fun with Neuron ;)
Dear Pawel / NeuronWriter Team,
Thank you for taking the time to respond to my message. While I appreciate your reply, I must admit that I was hoping for a more definitive answer regarding future support and updates for lifetime subscribers.
To clarify, I understand that you are delivering support and updates to the lifetime community in the same manner as other subscribers. However, what I was seeking was a specific assurance that the features and services promised to lifetime subscribers will continue to be provided in the future.
As a valued customer who has invested in a lifetime subscription based on the initial promises made, I believe it is reasonable to seek reassurance about the longevity of the commitment. I am sure you understand that some customers may have experienced disappointment in the past when promises made during the lifetime subscription offering were not fully upheld.
To foster a strong and lasting relationship with your lifetime subscribers, I kindly request a more explicit confirmation that you will honor the commitment made when offering the lifetime subscription. It would be greatly appreciated if you could provide a clear statement regarding your dedication to delivering the promised features and services to lifetime customers in the future.
Transparency and trust are vital aspects of any customer-business relationship, and I believe that by providing this reassurance, you will not only instill confidence in your lifetime subscribers but also strengthen the reputation of your brand in the long run.
Once again, I would like to express my appreciation for the hard work and dedication you have put into developing and maintaining your app. Your commitment to delivering on your promises will undoubtedly benefit your customers and contribute to the success of your product.
Thank you for your attention to this matter. I look forward to receiving a more explicit response that will address the concerns raised. If you require any further information or have any questions, please do not hesitate to reach out.
Sincerely,
Mark