Two major issues have damaged my confidence in Nexuscale AI. First, my account was accidentally deleted by their team. This wasn't a user error; it was an internal issue that raises serious questions about how carefully customer data is handled. They then re-established my account, so I had to set everything up again. They did give me some one-time credits for my troubles.

Second, their recent decision to require customers to use their proprietary mailbox service for outreach effectively doubles our monthly costs. It feels less like a product improvement and more like a lock-in strategy, with little transparency or recourse for existing customers. There is no support for third-party mailboxes or mail senders other than Google or Microsoft. All others will no longer work after May 1, 2026.

I'm finding the deals on this platform less and less appealing. I wish I could refund this. I purchased it in November of 2025.