Verified purchaser
Full of Bugs
They had a system issue and lost all of our data! Scary that they aren't even backing up the data. I lost everything! Also, the system is full of bugs, and nothing seems to work right. I can't even search for targets. I will be requesting a refund.
Kevin_Nexuscale
Jan 26, 2026Hi Marc,
Thank you for raising this, we’re truly sorry for the experience and the inconvenience caused.
We take data integrity very seriously, and we do maintain backups. We understand how alarming this must have been, and we’d like to investigate and resolve this immediately.
Could you please DM us or email support with your account email and any details about what happened (date/time, screenshots, etc.)? We will:
Review your account logs
Restore any recoverable data
Fix any ongoing issues affecting search or workflows
Ensure your account is stable moving forward