Verified purchaser
Oversold and No support
I feel I've been oversold to. Here are some reasons why:
1. Linkedin support: only for one account, no matter the plan you bought (I got top tier);
2. Linkedin automation is broken: forces a sequence start with an email, so no email - no linkedin use;
3. Linkedin automation is very poor: limited to sending a single linkedin message;
4. No bulk inbox import - so if you handle tens of them you're stuck importing them one by one;
5. NO SUPPORT: sent several messages in a 15 day period, not ONCE got a reply from them with some feedback.
Tbh, this does feel like a launch to get a few bucks in, not to get feedback and a community behind the tool. For that reason I'm doubting the longevity of the company/deal, and due to the above mentioned issues, specially #5, I'm refunding.
Kevin_Nexuscale
Edited Feb 13, 2026A few important clarifications and updates:
LinkedIn feature status
Our LinkedIn automation is under a month old and currently in beta. It’s intentionally limited while we harden stability and stay compliant. The constraints you mentioned (single account, single message, email-first flow) are known beta limitations, not the final product direction.
Product scope beyond LinkedIn
Nexuscale is not a LinkedIn-only tool. The platform currently includes 10+ production-ready features, primarily focused on email-based outbound, enrichment, campaign logic, deliverability protection, and analytics. LinkedIn is an add-on channel, not the core offering (yet).
Bulk inbox setup (important clarification)
We do support bulk inbox setup via SMTP upload.
What we do not support, by design, is bulk uploading inboxes using raw email passwords. We consider that practice unethical and insecure, and we won’t compromise user safety or data integrity to enable it. This is a deliberate product decision, not a limitation.
Support concerns (most important)
You’re absolutely right to be frustrated here. We do offer 24-hour support, and you should have received a response. If you didn’t, that’s on us. We’ve recently seen a surge in inbound volume, and while that’s not an excuse, it is something we’ve already addressed with stricter internal response SLAs.
Longevity & intent
This isn’t a short-term launch or a cash grab, we have over 4,500 users. We’re actively shipping, onboarding users daily, and iterating based on real feedback, including critical feedback like this.
That said, if a refund is the right decision for you right now, we’ll of course honor it without friction.