A: Hi and thank you for your questions!

An user/agent is anyone that has access to your Nicereply account. The number available relates to your account. If you have other companies that you'd like to use Nicereply with, you should try and create a separate account for each of them. However, you can invite, for example, 3 agents from 3 different companies and create different surveys for them.

Hopefully this clarifies it!