Q: We do customer service via Gmail.
Can we trigger the post-response survey to be sent to some customers/emails only? How would that work?
Anxious_PandaPLUSOct 6, 2021
Founder Team
Leo_PartnerSupport
May 15, 2024A: Hi and thank you for your question!
You can filter how and when you went to sent out your surveys via trigger activation. This can be done by user, tags and many more. You can find more about this here: https://support.nicereply.com/article/256-trigger-settings
Also, please take a moment to go through our Gmail integration settings here in case you're interested: https://support.nicereply.com/category/232-gmail
Hopefully this information helps!
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