Nicereply Reviews

A lot of companies (even those "matured" ones) forget to get feedback from their customers, or even if they have a feedback system in place, it's the old school way of getting feedback - like doing it on an as per need basis or annual basis!

This is the purpose of NiceReply - automates getting feedback right at the point where you really need to get feedback while it is still fresh in the customer's mind / perspective. Everything here is covered for the standard KPIs - CSAT, CES, NPS and aside from that..

🌮 Integrates with your Email or your helpdesk solution like LiveAgent
🌮 Custom Domain for each survey (yep each survey can have its own unique domain)
🌮 Monitor your Customer Servicing performance scores (for entire company)
🌮 Unlimited Surveys and Customization
🌮 Per Agent access and ratings so you'd know who is your top customer servicing agent

What's missing?
🌮 Reports - imho, would be great to extract the report for a certain period or year like for easily putting it into an excel or powerpoint, although this could be done manually of course
🌮 Wish limits (responses and agents) were higher though! Similar "survey" platforms offer more but Nicereply is best for customer service teams
🌮 Multi-company / workspaces feature so I can have one dashboard for each brand / company / workspace
🌮 Custom icons like if I want to have tacos instead of stars, or if I want moving gifs for smileys like Emojics.
🌮 Custom scale like if I want a 5 point scale

Overall, for lifetime price, it's still a steal of a deal for customer service pros!

Cheers,
Mike
MySoftwareAdviser.com

NiceReply is one of the most established products in the Cx space and I was pleasantly surprised to see the AppSumo campaign. I am going to cancel my Emojics and Zonka Feedback account just for NiceReply!

Their native integration with big players like Freshdesk is a bonus! Buy buy buy!

It took very short time to setup and deploy, impressive overall with great support, looking forward to upcoming features/updates, currently all good 🙂👍🏼

A tool which every business regardless of it's size can benefit from.
Took me 30 seconds to figure out the UI. It's that user-friendly and intuitive. To make things even easier Katka immediately messaged me from the chat widget right within the interface and guided me through the entire process. Turns out there is way more than meets the eye. How often have I got ghosted once the customer has had their issue resolved is mind-boggling! With NiceReply, I can eliminate that issue!

Pros
✅ Helps you collect important customer feedback.
✅ Clean UI
✅ Awesome support
✅ Makes you look professional in front of your customers
✅ Integrates with gmail and any crm for that matter
✅ Backlinking with the support ticket

Cons
None that I can think of as of now. I saw many people complaining about the "low" limits but I think 500 survey replies are more than enough considering 2-3 customers out of 10 will bother to fill the survey. Besides, if your business is support-heavy, you can always go for a higher tier :)

A no-brainer for me! 5/5 tacos 🌮GO FOR IT!
P.S- This is noway the same as Qwary. I've sent a message to Vishal and await his response in regards to product comparison.