A lot of companies (even those "matured" ones) forget to get feedback from their customers, or even if they have a feedback system in place, it's the old school way of getting feedback - like doing it on an as per need basis or annual basis!

This is the purpose of NiceReply - automates getting feedback right at the point where you really need to get feedback while it is still fresh in the customer's mind / perspective. Everything here is covered for the standard KPIs - CSAT, CES, NPS and aside from that..

🌮 Integrates with your Email or your helpdesk solution like LiveAgent
🌮 Custom Domain for each survey (yep each survey can have its own unique domain)
🌮 Monitor your Customer Servicing performance scores (for entire company)
🌮 Unlimited Surveys and Customization
🌮 Per Agent access and ratings so you'd know who is your top customer servicing agent

What's missing?
🌮 Reports - imho, would be great to extract the report for a certain period or year like for easily putting it into an excel or powerpoint, although this could be done manually of course
🌮 Wish limits (responses and agents) were higher though! Similar "survey" platforms offer more but Nicereply is best for customer service teams
🌮 Multi-company / workspaces feature so I can have one dashboard for each brand / company / workspace
🌮 Custom icons like if I want to have tacos instead of stars, or if I want moving gifs for smileys like Emojics.
🌮 Custom scale like if I want a 5 point scale

Overall, for lifetime price, it's still a steal of a deal for customer service pros!

Cheers,
Mike
MySoftwareAdviser.com