CaXCaXPLUS
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Member since: Jul 2020Deals bought: 75
2 stars
2 stars
Posted: Jun 14, 2024

Disappointment with the Customer Support

I love the app, but the team disappointed me. The first time they were on AppSumo, I bought 3 codes, each for three members. I used 1 in one workspace and the other 2 in another workspace (I believe this was before the option to link workspaces existed). In the end, I only needed 1 to manage all the projects, so I contacted someone from support to ask if deleting the account would free up the codes and make them available again, like suitedash does. They said yes (unfortunately, I didn’t have the habit of taking screenshots back then). But what a surprise when I tried to activate them and was told they had already been redeemed… I wrote to them several times, even through AppSumo, but their response was that they couldn’t do anything, and as a courtesy, they would only sell me the codes again… It’s clear they can do something if they care, they took my money, and I don’t have access to a “lifetime” tool that I bought. If they were customer-oriented, they would say, “Well, we’ll give you one of the two,” which would have been fine. It would have been better for me to leave that account inactive, my mistake for trusting their customer service.

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