So when I joined, I had the "worst" thing that could happen when buying a software... not getting the thing I ordered.
I reached out to the team because my Appsumo (Tier 3) code wasn't applied and wasn't working. In less than 12 hours, they got back to me and fixed it.

From there, I suggested the feature of stop the tracking of our own IP, and while they haven't get it up yet... they offered to include it in the next few weeks.
So overall, I think it's definitely a great tool worth getting for your business.