Outstanding support turned my experience around!
Review: I am updating my review to 5 stars to reflect the exceptional interaction I just had with the support team.
My Initial Experience: Originally, I faced some technical hurdles regarding domain validation (my specific TLD was rejected) and I had concerns about implementing frontend security without a native user authentication system. I was initially frustrated because it blocked my specific use case.
The Turnaround: However, the team's reaction was outstanding. Instead of ignoring the feedback, they engaged in a real technical discussion with me.
They are currently actively working with me to resolve the domain validation constraints.
They listened to my feedback regarding security and confirmed that Native User Authentication is already in the testing phase and coming very soon.
Verdict: It is rare to find a SaaS team that listens to critical feedback and acts on it so fast. While we are still finalizing the setup, I am upgrading my rating to 5 stars specifically for their transparency, their technical expertise, and their dedication to making the platform production-ready.