Can a web visitor simply push to talk and interact with voice? Does it support multiple language in text and voice (is available)? Can the same bot integrate into social platforms to give a similar seamless experience?
A: Hi there and thank you for your question. Currently all the interaction is happening in text. We are considering voice interaction as one of the options for the future development though. It certainly does support multilingual support. As the chatbot requires to be put into the website code, you can install it to wherever you have access to that code. Thus, social platforms aren't available for...
1. The chat window can only be customized in Tier 3? So the small logo at the top left and the texts on the button etc.? So the Website customer always sees advertising for NoForm?
2. What about the GDPR? Where is the data collected, where are the servers? If the customer enters his data such as e-mail address or telephone number, then this is personally relevant data that must not leave the EU.
A: Hi and thank you for your questions! The chat window can be customized with every tier. With tier 1 and 2 you can change the style of the window to match your brand colors. You can modify pretty much everything related to AI behaviour, starter question and suggested responses. What Tier 3 unlocks is an ability to remove NoForm branding line for resellers. All the data currently resides in the...
if you need any customizations to match your requirements, you can reach out to support@noform.ai and we can look into it.
Q: More Bot Chat Tiers
I'm currently testing a chat on my website for a client who needs 15 chats on their various company websites. I'm happy but worried about the current licence or tier availability. How do I Buy a License for 20 chats or more?
A: Hi! It would be great if it helps your client! Although the Tier 3 doesn't seem to cover all your requirements, you can reach out to us regarding extra chatbot slots by email support@noform.ai or in the live chat. We will see how to go about it. Thanks!
Q: Swedish / Pre-fixed questions / Conditional Logic
Hello!
We have a client that wants the chat to have "bubbles"... with "I am customer" "I am not customer" and then if they take "i am customer", they will get new questions, etc.
Is this possible?
And is it possible to write to the customers through this software?
A: Hi there! It should be possible to provide the instructions to the AI to lead a conversation in a different direction depending on the answer. It is also possible to set up two quick responses that you mentioned.
NoForm doesn't allow to write to the customers in the chat. It is fully AI operated.
A: It is possible to change the "Send" button text. I need to double-check the other one to be sure. If you already have a license and would like to request a change, please, reach us out at support@noform.ai
Hi Nazar unfortunetly I did not recived an answer from the support team till now. Is it possible to add custom css with Tier 3? Then I could change the inputs by myself.
Q: Do you support voice?
Can a web visitor simply push to talk and interact with voice?
Does it support multiple language in text and voice (is available)?
Can the same bot integrate into social platforms to give a similar seamless experience?
Nazar_noform
Nov 20, 2024A: Hi there and thank you for your question. Currently all the interaction is happening in text. We are considering voice interaction as one of the options for the future development though. It certainly does support multilingual support. As the chatbot requires to be put into the website code, you can install it to wherever you have access to that code. Thus, social platforms aren't available for...
Share NoForm
Q: GDPR and customizing
Interesting tool! I have two questions:
1. The chat window can only be customized in Tier 3? So the small logo at the top left and the texts on the button etc.? So the Website customer always sees advertising for NoForm?
2. What about the GDPR? Where is the data collected, where are the servers? If the customer enters his data such as e-mail address or telephone number, then this is personally relevant data that must not leave the EU.
Nazar_noform
Nov 8, 2024A: Hi and thank you for your questions!
The chat window can be customized with every tier. With tier 1 and 2 you can change the style of the window to match your brand colors. You can modify pretty much everything related to AI behaviour, starter question and suggested responses. What Tier 3 unlocks is an ability to remove NoForm branding line for resellers.
All the data currently resides in the...
Share NoForm
Can you write something about this?
Thank you. So the tool is unfortunately not GDPR-compatible. Or are you part of the Data Privacy Framework?
if you need any customizations to match your requirements, you can reach out to support@noform.ai and we can look into it.
Q: More Bot Chat Tiers
I'm currently testing a chat on my website for a client who needs 15 chats on their various company websites. I'm happy but worried about the current licence or tier availability. How do I Buy a License for 20 chats or more?
Nazar_noform
Nov 6, 2024A: Hi! It would be great if it helps your client! Although the Tier 3 doesn't seem to cover all your requirements, you can reach out to us regarding extra chatbot slots by email support@noform.ai or in the live chat. We will see how to go about it. Thanks!
Share NoForm
Q: Swedish / Pre-fixed questions / Conditional Logic
Hello!
We have a client that wants the chat to have "bubbles"... with "I am customer" "I am not customer" and then if they take "i am customer", they will get new questions, etc.
Is this possible?
And is it possible to write to the customers through this software?
Nazar_noform
Nov 4, 2024A: Hi there!
It should be possible to provide the instructions to the AI to lead a conversation in a different direction depending on the answer. It is also possible to set up two quick responses that you mentioned.
NoForm doesn't allow to write to the customers in the chat. It is fully AI operated.
Share NoForm
Q: Is it possible to change the text: Type your question.. and the text from the "send" button?
Hello great app but I was wondering if we can change the text to the user experience in another language is better and looks more professionel.
Nazar_noform
Nov 4, 2024A: It is possible to change the "Send" button text. I need to double-check the other one to be sure. If you already have a license and would like to request a change, please, reach us out at support@noform.ai
Share NoForm
Hi Nazar unfortunetly I did not recived an answer from the support team till now. Is it possible to add custom css with Tier 3? Then I could change the inputs by myself.
There is no access to this particular CSS option, but you should get a hand with that by reaching out to the support chat :)