Q: GDPR and customizing
Interesting tool! I have two questions:
1. The chat window can only be customized in Tier 3? So the small logo at the top left and the texts on the button etc.? So the Website customer always sees advertising for NoForm?
2. What about the GDPR? Where is the data collected, where are the servers? If the customer enters his data such as e-mail address or telephone number, then this is personally relevant data that must not leave the EU.
Nazar_noform
Nov 8, 2024A: Hi and thank you for your questions!
The chat window can be customized with every tier. With tier 1 and 2 you can change the style of the window to match your brand colors. You can modify pretty much everything related to AI behaviour, starter question and suggested responses. What Tier 3 unlocks is an ability to remove NoForm branding line for resellers.
All the data currently resides in the US, unless specifically changed for special cases.
info8277SCan you write something about this?
Thank you. So the tool is unfortunately not GDPR-compatible. Or are you part of the Data Privacy Framework?
if you need any customizations to match your requirements, you can reach out to support@noform.ai and we can look into it.