Clarification on OpenAI API Key Removal

Question

Hi Mevo Team,\u000a\u000aI recently noticed that support for OpenAI API Keys will be removed starting April 1, 2025. As an LTD user, I would like to understand the implications of this change more clearly.\u000a\u000a1. How will this impact LTD users who previously relied on their own OpenAI API keys for chatbot processing?\u000a\u000a2. With this removal, LTD users are now restricted to Mevo’s token quota. If they exceed the limit, will they have to buy additional AI tokens from Mevo since they can no longer use their own OpenAI keys? This forces LTD users to depend on Mevo’s token system, despite OpenAI API access being a key feature they originally valued.\u000a\u000aThis change significantly affects how I initially planned to use Mevo. I appreciate any clarification you can provide.\u000a\u000aThank you!

Mevo__Support · Answer

Hi\u000a\u000aThanks for the questions.\u000a\u000a1. As first, we\u0027re considering extending the date to 1 May 2025 to give enough time for the transition process to be more manageable. The only thing you should do is remove the OpenAI key connection and train your same chatbot with the same knowledge items.\u000a\u000aYour chatbot will continue to answer questions like before, probably better because when you use your OpenAI key, there are side effects like key\u002Dspecific quotas that sometimes cause errors in the chatbot, etc.\u000a\u000a2. Yes, we\u0027ll offer additional credit plans at discounted prices to AppSumo deal owners so you can keep using the service without any interruption.\u000a\u000aI understand your concerns, but these changes will make the product more robust. The current architecture is too dependent on OpenAI, which limits our ability to improve the quality of our response generation and use other modern LLM options. OpenAI key linking brings many issues, like key\u002Dspecific quota errors and some synchronization issues between OpenAI and Mevo.

AndiMicro · Answer

With Tier 3 I have 3 million tokens per month that will be renewed every month. You said "Losing the OpenAI key feature will grant you an additional 5M character limit and losing the web scraping feature adds yet another 5M characters."

1. Does my lifetime token limit remain?
2. Is this additional 10 million tokens lifetime or one-time?

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