Q: Unable to auto-subtitles, or translate, bought Tier 1.

The offer is four hours, subtitles/translation.

Why am I being prompted to upgrade my plan when I have never even used the automatic subtitles/translation function?

gerasmusMar 26, 2023
Founder Team
Michael_NovaAI

Michael_NovaAI

May 14, 2024

A: Dear gerasmus,
Thank you for your question :)
Michael’s here, one of the co-founders.

We are already in contact with you through our chat. Someone is investigating your case.

Hope that answers your question.

Thanks,
Michael & the Nova Team
https://wearenova.ai

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