Thank you so much. Those 14+ Upvotes and your comments always encourage me to come first and shoot some very relevant questions and to the cost-to-benefit analysis.

Humbled by all your upvotes and comments. :-) :-)

Regards,
Fellow Sumo-ling :-) :-)

Very appreciated, keep it up mate! :-D

Thanks for your question. There's no customer sub-accounts for now. However, a trick would be to create multiple widgets that's installed in your different clients' domains. This allows you to set up and see all details from your clients' widgets.

I'll also be putting your sub-account request into the our product roadmap for voting!

https://trello.com/b/o02CJhlo/novocall-product-roadmap

If sub-accounts are difficult, just being able to assign a customer/user to a specific domain would work too.

Yup, you're able to do that now :)

So a customer/client can login and see their stats? (While not seeing other domains)?

Please please add Denmark for us scandinavians.

Thank you Mr. Jingjie,

Here are the reason(s) holding me back from grabbing 3-6 Licences for our Legal Micro Consultation Business by RTIwala Services (now.rti.link):
1. We all wish if there's a must have feature "Call counts after 10 seconds" which is win-win situation for our clients, us and the Novocall.
2. Can we get India or country specific calling number as we're catering to the bottom of pyramid and most often they don't pick calls with ISD numbers.
3. Are you able to provide the call recordings or voice to text transcript for Quality and Monitoring purposes, whatever is easy and under compliance i.e., HIPPA, GDPR and TRAI.

We all want Novocall to be better and superior to it's rivals and predecessors. Period. 🙂🙂

Belgium, please

Hi RTIwala,

1 - I understand this, and we are working on implementing it.
2 - We understand about the international numbers, and we are looking into getting certain countries' numbers. At this moment, I cannot confirm if India is in or not. Let me confirm and update you by this week.

3 - We currently do not provide call recording or voice to text transcript. It's not in our public roadmap right now. You might want to add it here: https://trello.com/b/o02CJhlo/novocall-product-roadmap

Indeed, that's an amazing update. Though the most desired feature is 10 seconds call count feature which makes sense else all our call credits got wasted if the call got disconnected in between either by client/user or from us due to any reason.

To block the number, I would also suggest you to have country blocking. There will be many local businesses using these services so using this feature, we can simply block countries we don't serve in the pop-up and avoid unnecessary calls.

In my opinion, easiest would be to select countries which we serve and remaining gets deactivated in the popup form.

Three days and no response to the Rollover point I raised.

Will you allow the rollover or not?

If we have are paying for a monthly call credit and we are not using it why would you not allow us to roll it over?!

Hi RTIWala, to answer your question on the 10 second count, we're actually in the process of implementing it. Do give us some time for that amidst all the requests from all sumo-lings . 🙂

Here's my post from below on the feature updates:
💼 What we're working on/In-Progress:
Assign a limit to number of calls per domain
>> Yes, we've heard you, and are working on allowing you to assign a limit to the number of calls per domain. This will allow you to limit how many calls each website or client will have, so that one client or website will not eat up all your call credits.

Display country selection drop-down to specific countries
>> Only allowing your visitors to see only your own country or select countries, and hiding other irrelevant countries.

Call counts
>> Call counts only after 10 seconds. Yes, we're working on that.

Top-up function
>> This will allow those who finish your monthly call credits to top up more credits.

Webhooks
>> I understand that many of you wants to integrate Novocall into your sales processes and CRMs we currently have few integrations. We are currently building our webhooks feature so that you'll be able to integrate the callback widget with the rest of your software.

⌛ Timeline:
I cannot give a definite *day* that these above mentioned features will be completed, but my promise to you guys is that it will be completed within 2 weeks' time.

Hi rfidcloaked, my apologies for the silence for the rollover point you raise. Our team was discussing that over the past few days, and we will not be providing the roll-over of credits to next month, as it is a use-per-month basis. Be it monthly subscription, annual subscription or lifetime deal, there will not be a roll-over of unused call leads. To ensure consistent reliability, we refresh call limits every month.