Nureply Reviews

Hi there. In this video, I will try to demonstrate that, uh, the new reply has several issues. One of them is that, that they are using bad IPs to connect to mail- mailboxes that actually results fatal. So if I go to their, um, let's say log, you'll see that the bad connection. Every time it has a bad connection, even our team and everyone check email server, MX tools and everything. We- we- we recorded the video back and forth from our servers. It's working everything fine. Only the IP that they're using to connect to our mailboxes, these are getting bad connections. And also, if we check the MX record for this, let's say, everything is clean. SMTP, everything is clean, you can see. Now, uh, this is happening with many of the emails- many of the emails. So 82 is disabled, only 22 emails are working. So you see, like, lot of issues with them. If you just try to connect, again, DMARC, SPF, everything is all right, but from there end, we cannot connect. Bad connection. So this is something is happening with them for a long, long, long, long time. Uh, they cannot fix it. We have several credits. Still, uh, (laughs) unfortunately, we cannot use any one of the mails or anything. It just blocked there. So it doesn't make any sense. Uh, their support is terrible. Uh, I'm not sure how they're surviving.

I noticed that the warmup works without creating problems with the datacenter as another experience I have with another product I bought here - and this is important - but I m not satisfied and here is why:
I currently only use warmup with 4-5 accounts to test the product and those I had to create one by one
I m trying since I bought it use the option of bulk import and this is not working and not relevant error message appears !
I requested support by email (I would prefer chat) and I still keep exchanging messages trying to convince support is not working and sending pictures and asking them to check the logs and we are still emailing while this should have been sorted fast.
It is not enough to be polite.
It is enough to be effective and I keep writing to them but I m tired of this
I m very sorry you oblige me for a negative review but I don't want to keep trying to help you to help me sort out your bugs as you are paid to so so while I pay you to save time and instead of spending it.
If you become better this review will change and if not I will just abandon your solution as I feel not respected when I get naive replies to my support requests

UPDATE 07-17-2025: After several email exchanges, all my issues have been resolved. The onboarding technical process remains far from intuitive and easy, which is probably inherent to the nature of Cold Email itself. However, it would be very helpful if the system provided more detailed information when red icons appear. Currently, you only know that something is wrong, but there’s no indication of the cause or how to fix it.

Things seem to be working well now. I’ll monitor its efficiency over the next few weeks.

It’s still disappointing that I had to contact the owner directly to get my case addressed seriously. Thanks to him for that. I hope support will improve in the future, as this is clearly a significant weakness in Nureply.

The tool’s appearance is good. On a side note, the AI-generated email sequences are quite poor. Honestly, the quality of those emails is just not convincing or effective. Hopefully, this will improve.

Fortunately, you can create your own sequences from scratch. For that, I used another tool I purchased on AppSumo, which has become my best investment so far.

I’m giving 4 stars overall because the interface is easy and pleasant to use (I only wish the technical onboarding was as user-friendly). It offers many features. I hesitated to give 3 stars due to the AI quality (which I find unusable as is), but tools from AppSumo are often still developing, so let’s be patient and support their improvement. The missing star is mainly due to support issues mentioned earlier.

----- Original Message ------
Very disapointed.

I've sent several emails, reminders... absolutely NO reply.
NuReply Support Ticket #787354

Nothing is working. All my sender emails are set (9 of them), but 2 main issues:

- SPF Records are not detected correctly. All online SPF checkers says it is set correctly, but NUREPLY continue to mention it as FAILS.
- ALL my emails are mentionning ERROR.

I' waiting to start working with NUREPLY, but I'm stuck for some reason.

SUpport is INEXISTANT. This is almost 3 days I sent my initial email, still waiting to be able to work with that tool.

The tool itself looks interesting and full of features, but looks pretty buggy and the fact there is noone to reply to you email, does not give confidence that this company will still exist in several months.

I'm still waiting 2 or 3 days for a reply.
If non, I get my Tier3 refunded.

Bad Appsumo campaign start !
I might no refund and change my review when this is completly solved and see it working. For now, it is 0 tacos.

Not recommended to purchase. No chat support and no email response although 12 hours over.

I made three important requests on 3rd July, and none of them were properly handled:
1️⃣ Email warmup was not enabled.
2️⃣ I couldn't do a bulk upload of my email list.
3️⃣ I sent them my CSV file and requested they upload it on my behalf, but they ignored it.

Their support was slow and unresponsive even after follow-ups. Overall, the service did not meet my expectations at all