I'm beyond frustrated with this solution simply based on the general experience. I purchased a tier 2 subscription with the goal to expand the use of it to my organization as I grew.

The user interface is okay. Not good, not bad. There are a lot of assumptions that a user is technically advanced based on how their entire UX is set up.

It also appears that being an AppSumo-based subscription makes it impossible to function as if you were someone who purchased the subscription another way. Case in point... I can't locate anywhere within the settings where I can change my password. The only way I can currently log into the app is to click the "Forgot password" link. That creates a link that's supposed to allow me to reset my password, but all it really does is log me into the system - no password. I mean... WHAT?!

Cool... so ... I have a user to burn. I invite the actual email address that I want to use for it. I invite myself to the team. The other email gets a link. When I click the link to join, it takes me to the login/create account page. No further instructions. No prompts. I create an account thinking that somewhere in the URL is a license key or code embedded in it... NOPE. It creates a completely standalone account separate from my other team.

Okay... okay... this clearly needs to get escalated to support. I click on the support link to try and get some help. I'm directed to Discord (no problem with this method), create my account there, and go to the only channel in the 'Support' group. You can't post in the only support channel. There's a message that says to click on an icon within the Discord browser... an icon that doesn't exist ANYWHERE in the channel.

At this point... I came here to write a review. I've purchased way too many deals off of AppSumo over the years, and this is the ONLY deal that I regret. Others have failed to work out as useful, but this one... holy sh**... this is the only product I've purchased that I cuoldn't even get to a point of finding out if it's a decent product.