Like many others, I purchased an unlimited package, only to discover one day that it was downgraded without any notice whatsoever. Emails to ODIO remain unapologetic and seem to blame the user for taking advantage of the "unlimited" aspect of the package. They call it "abuse" but if that's the case then what EXACTLY does "unlimited" mean?

Regardless, I pointed out to them that my usage of their platform was minimal at best and I would like the package I purchased restored. They again sent me some ChatGPT generated reply.

I then reached out to AppSumo who replied with the following:

Anna with AppSumo Support here checking in on your Odio.ai purchase.

As you mentioned, Odio.ai recently announced feature reductions for Sumo-lings. Because of these changes to your plan, we’ve escalated this to our Legal team who are working with Odio.ai in hopes that the original limits can be restored.

While the tool is still operational and available for use, we understand that utilizing it without access to the feature limits you purchased could hinder your business. In this case, this purchase is a self listing deal not covered under our refund policy or the We Got Your Back Guarantee, but we want to do what’s right for our customers.

We’re happy to offer you the option to receive a 100% refund for your Odio.ai purchase in the form of AppSumo credits. If accepted, these credits will be available immediately and never expire.

Please note that if and when you receive a refund, your Odio.ai license will be revoked, so be sure to download any needed data from the tool first.

If you’d like to take advantage of this offer, please write back to confirm you’ve downloaded any needed data and would like to receive a credit refund by April 30th, 2025, and we’ll get it processed for you.