I was excited when this tool first launched. It was keeping pace with current trends, and then it stopped innovating, and it also reduced Appsumo limitations.

Really not sure why any vendor would reduce our usage, then they don't face consequences, and we're left holding the bag. It puts a bad taste in our mouths, and we're now twice shy in investing early in tools (hurting Appsumo's bottom line if we're not spending).

There's inequity in this relationship.

We buyers get consequences when we ask for full refunds. We're no longer allowed to purchase the tool again.

The refund period on defunct tools is too short, especially when we're not notified by the vendor or Appsumo. We're instead having to visit the PDP to see we have a right to ask for a refund, and then it's a short refund period.

We're not on Appsumo every day. We're busy running our businesses. The burden should not be on us to check in on the functionality of our investments. Appsumo and vendors should give us ample time and communication.

Appsumo's We've Got Your Back Guarantee should extend further back in time than it does. Appsumo has raised its price a lot recently and continues to increase prices over time on the same product. It's now in the "maximize revenue" stage. Yet, there's not enough assurance to us that we're making a solid investment.

The one-month refund period on new purchases is way too short.

Roadmaps should be required.

Monthly email updates by the vendor should be required and also posted on the PDP.

Tools hide their limitations, not being upfront in the PDP. Appsumo video promos perpetuate this.
We have to spend hours in the tool to realize their dirty little secrets, then ask for clarity in the questions section, hoping that the vendor will own up, but they limit their responses to what you only uncover and no more.

There's too much interest in making a buck, and not enough interest in helping buyer/investors make a sound decision.

APPSUMO DENIED MY REQUEST FOR A REFUND TODAY, saying it's passed the 5/7/25 refund date.