Hello CX Genie team. I'm trying to take in all of the great features offered by CX Genie, but I was hoping to get some clarity on whether or not this can completely replace our use of Zendesk or Intercom for customer support (we're trying both). Specifically, can we use CX Genie to create our Knowledgebase & FAQs - and link them to the Help Desk & Chats? Or do we need to create those resources elsewhere - and then train our bots on that external content?

Sorry of this is already obvious, but I'm going through a few tools right now & just wanted to confirm some of these details before I jump all in (If CX-G can do everything, I'd love to dedicate a good chunk of time digging deeper and ultimately moving everything over :)
Thanks!
Dwayne