Verified purchaser
Frustrating Experience
Hey Alex, I wanted to share my experience with Omni.us.
I initially purchased their deal on July 24th, but I encountered numerous hiccups along the way. First off, linking my account wasn't a smooth process. I even had to call the developer team to find a solution, which took a whole week.
Once I got past that first hurdle, I faced issues with Omniwarm. Initially, the email warming-up process wasn't visible on the dashboard. After they fixed this, the Omniwarm messages started flooding my inbox without any filtering or removal, making it impossible to track important emails. And here we are today, with no resolution in sight. It's also a bit unsettling that you receive bounce emails even if you're only using their warm-up service.
When I began my first campaign, the test email for launching it never came through. As I continued, I noticed that emails were not being tracked, only sent emails. There's been no progress on this front either, with no information about replies or bounces.
To top it all off, a person who responded to one email, stating that they didn't need our services, received the next email in the sequence, even though the flow was supposed to stop if someone replied.
As of September 5th, I'm still chasing your support team to fix these issues, but I haven't had any luck so far.
AlexB_Omni.us
May 9, 2024Hey there,
First, I want to apologize for the inconveniences you’ve experienced with Omni.us. We aim to provide the best service possible, and in your case, we fell short. Thank you for your detailed feedback; it helps us identify areas for improvement.
Let's address this:
Account Linking: I'm sorry for the trouble with linking your account and the delay in resolution. We've noted this and I'll push for a review to streamline the process.
Omniwarm: The fact that Omniwarm messages flood your inbox without filtering is a concern. This isn’t the experience we aim to deliver, and we'll work on resolving this.
Bounce Emails and Tracking: I see why receiving bounce emails during the warm-up process can be unsettling. We should provide clear visibility into your emails, and we missed that in your case.
Campaign Sequence Issues: Our users need to trust our campaign automation. If emails go out after someone has responded, that's a flaw that needs immediate attention.
I understand this has been frustrating, especially when you've put trust and investment into our product. I want to ensure your issues receive attention. I'll oversee a resolution to your concerns. Our support team will also reach out to you directly.
Lastly, I appreciate your patience. If you decide that Omni.us isn't for you, remember our 60-day money-back guarantee. If you decide to update your review based on the resolution we provide, you can use our Taco Review Change Form.
Thank you for helping us improve.