Hi there,\u000a\u000aI just signed up to test out your software before making the AppSumo purchase. I played a video which has speech and can hear it playing from the speakers. When I start the transciption button, nothing is typed out. After refreshing the data button, I see that it used 1:36 minutes.\u000a\u000aThere is only one audio speaker option in the drop\u002Ddown menu.\u000a\u000aHow do I resolve this issue?\u000a\u000aThank you,\u000aMahesh

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Hi there,\u000a\u000aI just signed up to test out your software before making the AppSumo purchase.  I played a video which has speech and can hear it playing from the speakers.  When I start the transciption button, nothing is typed out.  After refreshing the data button, I see that it used 1:36 minutes.\u000a\u000aThere is only one audio speaker option in the drop\u002Ddown menu.\u000a\u000aHow do I resolve this issue?\u000a\u000aThank you,\u000aMahesh

Giuseppe_OneTranscriber · Answer

Hi Mahesh,\u000aprobably there\u0027s some configuration or setting in your Output Audio device that prevents One Transcriber from properly capturing the audio chunks.\u000aI would suggest to check the device configuration, e.g. running any Troubleshooting advice prompted by Windows in Sound Device settings, and possibly trying to re\u002Dinstall again or update the drivers of the Output device.\u000a\u000aFor any further assistance, feel free to reach out to support@onetranscriber.com, and we\u0027ll assist in detail on your specific configuration to make One Transcriber properly running.\u000a\u000aThanks a lot for your interest and request!

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