-> BEWARE !! <- BEFORE YOU BUY SEE REVIEWS! (My 1st ever NEG Review!)
DONT WASTE YOUR MONEY! !! I know anything Video & AI are hot now.....But there are many, many products all doing the same thing, better and cheaper.
I have been appsumo plus member since it came out and I dont even know how many deals I have bought hundreds and hundreds - and never left a bad review. If a company went out of business I just took the loss and said...well they couldn't help that. But for a company to blatantly ignore support and continue to try to push garbage. Well that is unacceptable.
I bought this in Feb I believe. And then later saw the email about it and bought 2 more....
I contacted their support to ask "Should I refund them all and repurchase 3 teir?"
I opened a ticket with URGENT marking as the appsumo deal was going to end.
They did not respond in time, I figured because of their being busy with all the appsumolings.
So I was patient. They did responded with some canned response. But after hearing the issue said they would fix this. They would have dev do it tomorrow.
That was april 5.
They apparently are too busy writing me sales emails to fix the stuff support promised. So in the 7 months that passed I have received 86 emails from them....all sales pitches. They even have the nerve to send a few asking for 5 star reviews! REALLY do you know who gets 5 Stars Sabastian?
PEOPLE WHO DO A GREAT JOB AT GREAT PRICE !
NOT people who ignore support, make promises they don't deliver and constantly trying to pitch people more junk or churn out new sales when obviously can not handle the current work load. You should spend time on fixing your problems instead of trying to get people to give undeserved reviews.
So you can imagine my surprise when they were featured on Black Friday! I reviewed the support's last response...yep still not done. And I even gave them and email to support with another chance to fix their previously unresolved issue for 7 months....
Of course not even answered.
I was even considering purchasing the 5 tier if they had just done what they said....but as with other support...they didn't have time for paying customers...only to push it on unsuspecting newbies.
This is their MO look at the other reviews. I am beyond my refund period but you still have a chance not to make the same mistake....
Unless you hate your money and want to be disappointed, then buy this and get what you get.
(Some people have to learn the hard way... I know - I didn't look at their reviews either now I got screwed)
:(
AND APPSUMO WHY CANT WE PUT NO STARS?!!
Hyder_OneTakeAI
Dec 4, 2024Hey there,
I'm truly sorry—and concerned—to hear about this experience. We absolutely value every piece of feedback we receive, whether it's glowing or pointed. Before addressing the rest of your review, kindly email us directly contact@goodvibes.onetake.ai, hyder@onetake.ai so that we can reconcile and look into your account.
Let's address the other issues:
1. SUPPORT CHALLENGES:
- First and foremost, if a support request was marked as urgent and went unanswered or wasn't resolved, that's a major concern, and we apologize. Our goal is to maintain an open line of communication with our clients, and sometimes if a ticket falls through the cracks, we need to own that and do better.
- It's possible we missed the window to respond regarding upgrading or merging licenses during the AppSumo deal due to volume, but that shouldn't be an excuse for the delay, especially if promises were made to rectify it.
Please do appreciate that we are a startup and we do sometimes get overwhelmed but we are growing and improving.
2. EMAIL COMMUNICATIONS:
- Our intention with communication is to inform and engage. If emails felt more like spam and less like useful communication, we missed the mark, so we'll also review our communication process. Balancing updates, educational content, and promotional emails is key, and it's something we aim to improve consistently.
3. YOUR DEDICATION/LOYALTY:
- I see you're an experienced Sumo-ling and have supported many businesses—thank you sincerely, and your patience in this isn’t unnoticed. I'm sorry we didn't measure up to your expectations in this instance.
4. NEXT STEPS:
- Please reach out to us again, or via our live chat, where we're doubling efforts to ensure responses are timely and focused on solutions.
- Please contact us directly via our email (contact@goodvibes.onetake.ai), and mention you've been through this before so we can prioritize your review process.
At the heart of it, we thrive to create value and improve based on feedback. We don’t take any feedback lightly and are learning to be better tomorrow than we were today. Thanks for raising this high enough for us to note and address.
If you, or anyone here, gives us another chance, here's hoping we can make a more positive impression moving forward.