Disappointing
I was patient and gave OneTake AI a chance to improve. Sadly after months, it has not.
The program just reformats an automatic subtitle in a more creative than the traditional subtitle box at the bottom of a video. I was of the assumption it would create summaries or variations of talking points, rather than just list every word from the transcription in bullet-point format.
But the most frustrating...if I can even get a video to upload to the network, it might begin the conversion process so it can be edited. And if I'm really really lucky, it will actually export the final product into a mp4 video format that I can use.
(This has actually only happened once, however.)
The odds of successfully creating and exporting a video with this platform is as likely as winning the Powerball.
If I could get my money back, I would for sure.
There is potential, but I'm not sure why the creators haven't make the necessary moves to improve the product.
Hyder_OneTakeAI
Dec 4, 2024I hear the frustration in these words, so let's unpack and address the main concerns. Note: as your comment was posted in August we have already had several updates and bug fixes that have addressed some of these issues:
1. ENHANCING TEXT PRESENTATION:
- In regards to the talking points in the presentation mode the AI makes an effort to capture the important points rather than listing every transcription word, it may not be perfect but we are getting there and that is why this feedback is crucial as we've been working toward more refined, AI-based interpretations of content to improve succinctness and engagement.
2. VIDEO PROCESSING & EXPORT ISSUES:
- I'm truly sorry to hear you've struggled with successful processing and exporting. It sounds like there may be specific technical challenges at play, perhaps tied to individual account settings or a rare bug. While this isn't reflective of the overall norm, it’s not an experience anyone should have to endure. If you're willing, I invite you to reach out directly through our email contact@goodvibes.onetake.ai support so we can tackle these anomalies head-on.
3. POTENTIAL & DEVELOPMENT EFFORTS:
- We’re actively working on improving OneTake, with releases every few weeks refining the experience based on consumer feedback. Significant enhancements are underway, informed by both positive input and critiques. I assure you that each update is a move toward improvement—one customer at a time.
4. REFUND POLICY & CUSTOMER SATISFACTION:
- If the AppSumo rules allow a resolution around your satisfaction, we're all ears. But I sincerely hope you allow us one more chance to demonstrate improvements aligned with your expectations. Moreover, I encourage you to keep checking our recent updates, as we’re committed to leveraging these learnings toward a better creator experience.
Ultimately, our intent is to engage sincerely with feedback like this so OneTake can evolve into the tool it aims to be: user-friendly and dynamic, always saving creators valuable time. I appreciate open dialogue and thank you for sharing yours with us.
Your satisfaction is important, and I want to invite you to communicate directly or join our live calls to explore where OneTake is headed. 😊