Garbage app
No real editing options or control on how things pop up. Even worse they wont stop emailing you when you refund. I got this at a fraction of the price and hardly refund anything but the quality was so bad I had no choice. People I have talked to have regretted keeping it and have even stated it feels abandoned.
Hyder_OneTakeAI
Dec 4, 2024Hey there!
Thank you for bringing this to our attention. It’s important that we openly address any concerns and misconceptions about OneTake. Here’s my response to these points:
1. EDITING OPTIONS:
- OneTake generally operates differently from conventional video editing software by focusing on employing AI to streamline your video editing tasks. While we don't have a traditional timeline-based edit style like Adobe or Final Cut, we are willing to take feedback on our editing options and see where we can improve.
- With multiple Video Styles and customizable color palettes, we're aiming to broaden the diverse creative opportunities within the platform. If there’s anything specific you feel OneTake is missing, please let us know, and we’ll do what we can to address that gap.
2. EMAIL COMMUNICATION POST-REFUND:
- I’m sorry to hear that our emailing continued. Typically, your subscription settings allow you to manage what kinds of communications you receive from us. It’s meant to be easy, and not overwhelming. We have however unsubscribed you manually on our end.
3. USER EXPERIENCE:
- We understand that buying a product and expecting it to meet your needs is fundamental. We consistently update OneTake with user feedback and remain dedicated to enhancing our AI's accuracy and usability. Our goal is never to leave anything feeling "abandoned," but we understand there can always be gaps in perception, which we're eager to close with continuous development.
4. COMMUNITY ENGAGEMENT & IMPROVEMENTS:
- We balance user feedback with regular updates, striving to meet the diverse needs of our user base. This is part of why we value forums like AppSumo – to gather real input from dedicated creators about what’s working, what's missing, and where we should aim our development efforts.
In the spirit of fairness and transparency: I’d love to encourage you or any customer to always feel free to bring feedback directly to us, join our live discussions, or reach out via live chat. We’re genuinely interested in making OneTake better day after day, increasingly aligned with what our community values most.