Not One Take and Not Ready
Don't be fooled by all those 5 taco reviews, they all received incentive (free subpar course) to rate this software as a top software and the ones that felt like less than 5 tacos they were advised to use their internal feedback system. They are great at marketing and sales but failed short at software development AND support.
I raised a ticked in their clunky (at least) support chat, and received a response after a month and a second message. Responded to their request to send them the video, waited for another half a month for them to provide a "solution" that was not even related to the problem.
My issue with One Take AI is the non-existent support and the mp4 export that freezes for a fraction of a second (noticeable) with any video transition (new bullet point, screen swap, etc.). I am no creator, wanted to test this out for marketing and sales purposes, had one project so far, haven't used the platform much but can imagine only how much more of a time would be wasted on this software that boast to be a one click solution.
Hoping my investment will pay off but I'd avoid this for now as it's not ready for the public. Again, bravo to the team for your marketing and sales efforts, they have been outstanding, hence the 240+ reviews and >4.5 taco rating... software development, not that much.
Reda_OneTakeAI
Jul 8, 2024I'm truly sorry to hear about your less-than-satisfactory experience with OneTake AI, both in terms of software performance and customer support. We aim for high standards in our software development and customer service, so it's disheartening to learn when we fall short.
Regarding the issue of support response times you've encountered, we acknowledge that there have been instances where our team has been overwhelmed, leading to delays. We are actively working on expanding our support capabilities to ensure timely assistance moving forward.
The problem with video exports experiencing a fraction of second freeze during transitions is specific and concerning. This feedback is invaluable as we continuously seek to improve our product. We are currently investigating this issue to implement a solution that ensures smooth transitions across all parts of a video without compromising its quality.
OneTake AI is committed to being not just a one-click video editing solution but also a platform that evolves based on user feedback to meet the diverse needs of our users, whether for marketing, sales, or content creation.
We genuinely appreciate your patience and hope to regain your confidence in our platform. Please feel free to reach out directly for any further assistance or to discuss how we can make your investment worthwhile.
Your feedback is crucial for our growth and improvement, and we thank you for taking the time to share your experience.